Call Center Customer Service Representative

Company: AppleOne
Location: Ontario
Posted on: March 18, 2023

Job Description:

One of the nation---s largest retailers of power tools and outdoor power is looking to fill a Customer Support role.

If you have call center experience and you like working on your car as a hobby, this position is for you!
This position requires not only customer service experience, but also knowledge of engines, mechanics and knowledge of reading diagrams.

Customer Support Duties:
--- Fielding inbound calls, emails, text messages etc from our customers
--- Diagnose and solve whatever mechanical issues of the company---s products
--- Gain knowledge of engines, mechanics and knowledge of reading diagrams
--- Check to ensure that appropriate changes were made to resolve customers' problems.
--- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
--- Dispatch service technicians to escalated issues

--- Rate of pay - $21/hr-$23/hr DOE
--- Hours vary --- 6am-6pm (8 hour shift will be determined within these hours) OT may be required during peak seasons Days --- Monday through
--- Friday Remote --- 95% remote work (must have reliable internet connection) We are working on integrating 1 day a week in the office over the next coming weeks.
Minimum Qualifications:
--- Must possess a basic understanding of electrical & engine component principles.
--- 2+ years of customer service experience in a high-volume call center environment.
--- Ability to cooperate with and support other members of customer service team.
--- Excellent verbal and written communication skills.
--- A high comfort level typing, navigating the internet and using multiple software systems.
--- Ability to multi-task, prioritize, and manage time effectively.
--- Demonstrated proficiency using conferencing/collaboration software (Zoom, Skype, Microsoft Teams)

This company offers: Great benefits. Wonderful Work Culture! Room for Growth! This company loves to promote from within! Apply for this great position as a customer support Specialist today!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

High School

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Keywords: AppleOne, Ontario , Call Center Customer Service Representative, Sales , Ontario, California