Call Center Customer Service Representative
Company: AppleOne
Location: Ontario
Posted on: March 18, 2023
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Job Description:
One of the nation---s largest retailers of power tools and
outdoor power is looking to fill a Customer Support role.
If you have call center experience and you like working on your car
as a hobby, this position is for you!
This position requires not only customer service experience, but
also knowledge of engines, mechanics and knowledge of reading
diagrams.
Customer Support Duties:
--- Fielding inbound calls, emails, text messages etc from our
customers
--- Diagnose and solve whatever mechanical issues of the
company---s products
--- Gain knowledge of engines, mechanics and knowledge of reading
diagrams
--- Check to ensure that appropriate changes were made to resolve
customers' problems.
--- Obtain and examine all relevant information to assess validity
of complaints and to determine possible causes
--- Dispatch service technicians to escalated issues
--- Rate of pay - $21/hr-$23/hr DOE
--- Hours vary --- 6am-6pm (8 hour shift will be determined within
these hours) OT may be required during peak seasons Days --- Monday
through
--- Friday Remote --- 95% remote work (must have reliable internet
connection) We are working on integrating 1 day a week in the
office over the next coming weeks.
Minimum Qualifications:
--- Must possess a basic understanding of electrical & engine
component principles.
--- 2+ years of customer service experience in a high-volume call
center environment.
--- Ability to cooperate with and support other members of customer
service team.
--- Excellent verbal and written communication skills.
--- A high comfort level typing, navigating the internet and using
multiple software systems.
--- Ability to multi-task, prioritize, and manage time
effectively.
--- Demonstrated proficiency using conferencing/collaboration
software (Zoom, Skype, Microsoft Teams)
This company offers: Great benefits. Wonderful Work Culture! Room
for Growth! This company loves to promote from within! Apply for
this great position as a customer support Specialist today!
AppleOne is proud to be an Equal Opportunity Employer. We believe
in people, and we are committed to working with people of all
backgrounds and connecting them with clients and companies who
share our goals of diversity and inclusiveness. All qualified
applicants will receive consideration for employment without regard
to race, religion, ancestry, color, national origin, age, gender
identity or expression, genetic information, marital status,
medical condition, disability, protected veteran status, sex
(including pregnancy), sexual orientation, or any other
characteristic protected by applicable federal, state, or local
laws.
For temporary assignments lasting 13 weeks or longer, the Company
is pleased to offer major medical, dental, vision, 401k and any
statutory sick pay where required.
If you believe you need a reasonable accommodation due to a
disability or health condition in order to search for a job opening
or to apply for a position, please contact your staffing
representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations
as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
High School
0-1 years%54764% %%customer%%
Keywords: AppleOne, Ontario , Call Center Customer Service Representative, Sales , Ontario, California
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here to apply!
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