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Customer Service Representative

Company: GlobaLux Lighting
Location: Ontario
Posted on: July 31, 2022

Job Description:

Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They---re patient, empathetic, informative, and passionately communicative. Customer service representatives can put themselves in their customers--- shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don---t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Manage incoming calls and emails. Data Entry Identify and assess customers--- needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Experience with Outlook and Excel Strong attention to detail A dynamic self-starter with strong sense of responsibility and ownership Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively High school degree Company Description Founded over forty years ago as a Southern California based manufacturer, GlobaLux is the source of a broad range of lighting products with uncompromising emphasis on energy efficiency, superior materials and optical performance.

Keywords: GlobaLux Lighting, Ontario , Customer Service Representative, Sales , Ontario, California

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