Customer Service Representative
Company: GlobaLux Lighting
Location: Ontario
Posted on: July 31, 2022
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Job Description:
Job Description We are looking for a customer-oriented service
representative. A customer service representative, or CSR, will act
as a liaison, provide product/services information and resolve any
emerging problems that our customer accounts might face with
accuracy and efficiency. The best CSRs are genuinely excited to
help customers. They---re patient, empathetic, informative, and
passionately communicative. Customer service representatives can
put themselves in their customers--- shoes and advocate for them
when necessary. Problem-solving comes naturally to customer care
specialists. They are confident at troubleshooting and investigate
if they don---t have enough information to resolve customer
complaints. The target is to ensure excellent service standards,
respond efficiently to customer inquiries, and maintain high
customer satisfaction. Responsibilities Manage incoming calls and
emails. Data Entry Identify and assess customers--- needs to
achieve satisfaction Build sustainable relationships and trust with
customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the
right methods/tools Handle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up to
ensure resolution Follow communication procedures, guidelines, and
policies Take the extra mile to engage customers Skills Proven
customer support experience or experience as a client service
representative Strong phone contact handling skills and active
listening Experience with Outlook and Excel Strong attention to
detail A dynamic self-starter with strong sense of responsibility
and ownership Customer orientation and ability to adapt/respond to
different types of characters Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively High
school degree Company Description Founded over forty years ago as a
Southern California based manufacturer, GlobaLux is the source of a
broad range of lighting products with uncompromising emphasis on
energy efficiency, superior materials and optical performance.
Keywords: GlobaLux Lighting, Ontario , Customer Service Representative, Sales , Ontario, California
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