Enrollment Agent I - In Journey

Company: IDEMIA North America
Location: Ontario
Posted on: July 30, 2022

Job Description:

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.About the RoleTravel Brand Ambassadors work at the airport engaging with travelers to increase awareness and participation in the TSA PreCheck program. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core.Responsibilities:+ Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck+ Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members alike+ Work collaboratively with a team of ambassadors at the airport to achieve program goals+ Comply with all privacy and security guidelines, policies and procedures at all times+ Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer serviceWorking Conditions and Requirements:+ Travel may be required (> 25%)+ Ability to stand for > 8 hours per day+ Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds+ Airport environment where you may be required to obtain a SIDA badge and work in both the public and secure areasQualifications:+ Positive and energetic attitude!+ Self-motivated, customer service-driven achiever interested in selling TSA PreCheck+ Previous sales and/or customer service experience a plus+ Committed to protecting customer privacy at all times+ Proficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint and Excel)+ Open availability and flexibility are a must ability to work a variety of shifts including early mornings and weekends+ High school diploma or equivalent degree+ Must be at least eighteen (18) years old+ Required to successfully complete a pre-employment drug screen and government background investigation+ Must be United States citizen (dual citizenship may be allowed)Requisition ID: 2022-5039 External Company URL: https://www.idemia.com Street: 1923 East Avion Street Security Access Level: Access 2: US Citizenship (Dual Allowed) / TSA approved (eQIP) Work Schedule: Core Business Hours

Keywords: IDEMIA North America, Ontario , Enrollment Agent I - In Journey, Sales , Ontario, California