Customer Service Representative

Company: BCT Resourcing
Location: Ontario
Posted on: July 26, 2022

Job Description:

POSITION: Customer Service RepresentativeREPORTS TO: ManagementCLASSIFICATION: Hourly/Non-ExemptRATE: $17.50/hour (on-site)Job Summary:The Customer Service Representative will interact with the company s customers by addressing inquiries and resolving complaints.Duties/Responsibilities:--- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services, including inbound and outbound sales.--- Collects and enters orders for new or additional products or services.--- Fields customer questions and complaints; when the issue is beyond the representative s knowledge, forwards to the assigned specialist or other appropriate staff.--- Ensures that appropriate actions are taken to resolve customers problems and concerns.--- Creates customer files, maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.--- Create estimates and enter via QuickBooks with rates for delivery, product and installation pricing, and prepare insurance certificates and licenses, if necessary.--- Coordinate deliveries with contracted drivers and verify their delivery fees.--- Write up tickets for deliveries or installation, proper accompanying paperwork for estimates, and schedule installation jobs accordingly.--- Collect credit card payments and provide Accounting estimates and tickets for invoicing.--- Provide front desk customer service and support during lunch breaks.--- Inform Yard Supervisor and keep track of product inventory (Playfiber/other mulch).--- Support Sales Representatives as needed.--- Performs other related duties as assigned.Required Skills/Abilities:--- Excellent communication skills including active listening with inside and outside individuals.--- Service-oriented and able to resolve customer grievances.--- Proficient computer skills with the ability to learn new software.Education and Experience:--- High school diploma or equivalent.--- Customer service experience required.Physical Requirements:--- Prolonged periods sitting at a desk and working on a computer.--- Must be able to lift up to 15 pounds at times.Apply today!INDMP

Keywords: BCT Resourcing, Ontario , Customer Service Representative, Sales , Ontario, California