Personal Lines Service Broker - Group Home & Auto (Remote /virtual)

Company: Marsh & McLennan Companies
Location: Ontario
Posted on: November 14, 2021

Job Description:

Location. 4273 King Street East, Kitchener, ON N2P 2E9, Canada. Category. Customer Services. Job Id. R_136783. Location. 4273 King Street East, Kitchener, ON N2P 2E9, Canada. Category. Customer Services. Job Id. R_136147. 4273 King Street East, Kitchener, ON N2P 2E9, Canada. 55 Metcalfe Street, Manulife Place, Ottawa, ON K1P 6L5, Canada. Location. 4273 King Street East, Kitchener, ON N2P 2E9, Canada. Category. Customer Services. Job Id. R_135717. Location. 4273 King Street East, Kitchener, ON N2P 2E9, Canada. Category. Customer Services. Job Id. R_143668. Unauthorized recruitment communication alert. We are aware there are instances where individuals are receiving job offers that fraudulently allege to be from Marsh McLennan or one of our business units. This type of fraud can be carried out through false websites, or through fake e-mails claiming to be from the company or social media. We never ask for personal information such as your bank account, Social Security numbers or National ID's, via social media or chat-based applications, nor do we send or request payments for the purchase of business related equipment.. If you suspect fraud, please report it to your local authorities immediately.. Personal Lines Service Broker - Group Home & Auto (Remote /virtual). Opened Recently. Marsh is seeking a suitable individual to join our Personal Lines Tenant Team in Kitchener as a:. Personal Lines Service Broker - Group Home & Auto ** Open to remote workers **. Responsible for providing exceptional and professional customer service across a number of communication channels to our Group Home & Auto clientele by answering product and service queries, amending coverage and/or policy details, completing a needs analysis and recommending coverage, thorough coverage explanations, empathetic claims handling, ability to remarket where appropriate to ensure coverage and premium needs are met. Customer Service Representatives are also responsible for maintaining accurate & timely client records in accordance with company guidelines.. What can you expect?. We offer a fast paced, friendly, team environment where employees are consistently encouraged and empowered to assist clients, to ensure their insurance needs are met.. We offer a career where no two days are the same. This role provides lots of variety, due to the nature of this team.. We offer a culture of collaboration, personal and professional growth, along with a strong emphasis on providing best in class service.. We offer a comprehensive training program and ongoing professional development. We are committed to giving employees the knowledge they need, to succeed.. We offer a variety of shifts that allow employees the ability to balance their work and home life.. What is in it for you?. Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work. A company with a strong Brand and strong results to match. Culture of internal mobility, collaboration and valued partnership with HR from the business.. Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.. Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.). Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan. Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).. Multiple medical, dental, and vision plans with choices to fit all needs and budgets. Benefits coverage starting Day 1. We will count on you to:. Responsible for providing exceptional and professional customer sales & service, across a number of communication channels, to our tenant clientele, by answering sales and service inquiries, amending policy details, renewal handling, payment inquiries, thorough coverage explanations, empathetic claims handling and cancellation handling. This position is also responsible for maintaining accurate and timely client records, in accordance with company guidelines.. Respond & process client new business requests. Respond & process accurate and timely service requests, to in-force policyholders, including payment and cancellation inquiries, across a number of channels, in a prompt and professional manner and in accordance with carrier guidelines.. Ability to obtain claims information, in an empathetic, accurate and delicate fashion and submit to the carrier in a timely manner.. Ability to process and issue renewals. Accurate, timely and thorough client documentation in accordance with company standards.. Successfully contribute to the achievement of the team service levels Agreements (SLA) , Key Performance Indicators (KPI) and business objectives. Ability to manage and prioritize workload to meet individual SLA, KPI and Quality targets.. Ability to assist with areas of backlog. Maintain a solid understanding of all product knowledge and underwriting guidelines, as it relates to tenant insurance.. Maintain a solid understanding of the core aspects of relevant Insurance and related legislations. Build and maintain strong working relationships, with internal and external stakeholders.. Maintain excellent customer sales and service skills and etiquette. Investigate, triage, assist and resolve client escalations to ensure a satisfactory outcome. Adhere strictly to the Company's Quality practices and other systems and procedures. Comply fully with the Company's Errors and Omissions avoidance policy. Comply with company policy for continuous professional development. Take ownership of personal development and behaviors, proactively improving knowledge and skills. What you need to have:. College/university degree or equivalent work experience. RIBO license. Working towards CAIB or CIP considered an asset. What makes you stand out:. 5+ years' work experience in personal lines insurance. Relevant industry practice or Line of Business experience. Experience working in a call center environment an asset. Experience with The Agency Manager (TAM) considered an asset. Ability to work in a fast pace call center environment. Dedicated to providing exceptional customer service. Clear and concise oral and written communication skills. Excellent organization skills with the ability to prioritize work and meet deadlines. Excellent interpersonal skills - able to work within a team. Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel. Insurance knowledge. Ability to handle complex file and/or file escalations.. Ability to work shifts (10-6, 11-7). In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.. Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.. Success! Successfully subscribed for similar jobs ok. Failure! You have already subscribed for this job ok. Failure! Failed to subscribed for similar jobs ok. Success!. Successfully subscribed for similar jobs. Failure!. Get tailored job recommendations based on your interests.. 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