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Helpdesk Analyst II

Company: Ajinomoto Foods North America
Location: Ontario
Posted on: June 11, 2024

Job Description:

Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.
Position Essential Duties and Responsibilities -- Deploy and troubleshoot PC hardware, mobile devices, and network printers-- Imaging and troubleshooting of Microsoft Windows (10)-- Administer user groups and permissions in Microsoft Azure AD-- Prepare SCCM Deployment images and software updates on monthly basis-- Provide instruction and troubleshoot Microsoft Office-- Troubleshoot a wide variety of systems and applications-- Utilization of Active Directory for user management-- Working knowledge of Azure AD, Exchange Online, MFA Setup.-- Monitors helpdesk queue and uses it to track incident status and resolution-- Maintain system inventory-- Identifies tasks to be escalated and assigns to appropriate personnel-- Other tasks as assigned Position Qualifications -- 4-5 years of experience preferred-- A+ and/or MCSA preferred-- Good communication skills (verbal and written)-- Ability to prioritize and execute tasks in high-pressure environment-- Willingness to travel-- Range of Pay $31.00 - $33.00 per hour. -- #INDONT

Keywords: Ajinomoto Foods North America, Ontario , Helpdesk Analyst II, Professions , Ontario, California

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