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Service Delivery Representative 2

Company: Bertelsmann
Location: Ontario
Posted on: November 15, 2021

Job Description:

Company Summary: At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: Arvato Supply Chain Solutions is hiring a highly organized and customer obsessed Account Representative to maintain contact and provide requested information with internal and external customers. In this role, you will be responsible for managing BOM (Bill of Material), product life cycle, pricing, procurement, and product status. You will also prepare and maintain status reports, modify schedules/plans as required, prepare project reports for management, clients, or internal customers. This is a great opportunity to leverage your ability to provide technical guidance and problems solving skills to ensure that special client requirements are executed as requested. Additional responsibilities:

  • Oversee customer accounts to ensure service level agreements are met, while maintaining reports as required by our customer
  • Work closely with Operations to ensure program requirements are met on a daily basis
  • Prepare for and participate in quarterly business reviews with our customers
  • Monitor processes related to customer specific requirements and ensure that Service Level Agreements and client confidentiality of all projects are maintained Job Requirements:
    • At least two years of customer service experience
    • At least two years of experience operating in a Microsoft Office environment with an emphasis utilizing Microsoft Excel Preferred qualifications and key traits
      • 3PL -Supply Chain Experience is strongly preferred
      • College degree preferred but not required
      • Solid analytical ability
      • Excellent verbal and written communication skills
      • Effective management of time and multi-tasking
      • Ability to work independently and with others
      • Must have SAP Experience
      • Must display initiative and flexibility to work in a fast-paced, changing environment
      • May require minimal travel on occasion About our company: Arvato - the spirit of solutions! We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets. Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA. Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Arvato Digital Services LLC Country: United States of America State/Region: California City: Ontario Postal Code: 91764 Job ID: 175543 175543Arvato Digital Services LLC Date: Oct 21, 2021 Location: Ontario, CA, US, 91764 Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Telecommunications, Logistics, Telecom, Customer Service Representative, ERP, Technology, Operations, Customer Service

Keywords: Bertelsmann, Ontario , Service Delivery Representative 2, Professions , Ontario, California

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