Install Technician/Level 1 Support
Company: Superna
Location: Ontario
Posted on: February 14, 2021
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Job Description:
About This RoleSuperna is looking for a Full Time Install
Technician/Level 1 Support to join our team.Provide technical
assistance to install software appliance in customer data centers.
Provide basic knowledge transfer and configuration on product
features and functions. Superna's customers are situated around the
world and as such you will occasionally be called on to support
customers in different time zones - flexible working hours are
mandatory. On call pager for rotation on evenings and weekends
required. Temporary work from home available.What You Will DoWork
as a global customer facing technical installation service prime to
support customers as they integrate Superna software into their
environment.You will be involved in pre-sales and post sales
activities including responding to customer requests for
information, product installation, and best practices to configure
based on customer requirements.You will be required to work well
with customers, document and translate customer problem statements
into either feature descriptions, installation steps or
implementation documents (or slides) that will assist a customer to
understand the value of the solution to their current IT
processes.You will be required to communicate the value and
benefits of software solution from a technical and IT
operations/business value perspective. The software solution for
this role is focused on replication of NAS based clusters over
distance between data centers or within data centers.Things You
Should Have* 1-2 years related technical experience;* Hands on
experience with Linux, command line, networking setup (IP, DNS,
NTP);* Hands on experience with Windows server and client operating
systems;* Knowledge of virtualization in VMware environments and
virtual machine deployment;* Knowledge of NAS systems, NFS, CIFS,
Active Directory, TCP/IP configuration networking and routing and
name resolution (host-file and DNS) or experience with file-based
storage and storage networking will be required* Excellent oral &
written communication skills in English;* Excellent troubleshooting
skills (networking, operating system, file sharing).Superna values
diversity and is an equal opportunity employer. We offer an
inclusive work environment and as such accommodations are available
upon request for any candidate during the recruitment & selection
process. We sincerely thank all applicants for their interest;
however, will only contact those under consideration.Powered by
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Keywords: Superna, Ontario , Install Technician/Level 1 Support, Professions , Ontario, California
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