IT Operations Engineer IV

Company: myGwork
Location: Ontario
Posted on: March 16, 2023

Job Description:

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That's where Greenhouse comes in - from recruiting to on-boarding, we make software to help every company be great at hiring. Greenhouse is looking for an IT Operations Engineer! Reporting to our Director of IT, you will play a pivotal role on our IT Operations team in crafting the experience of our employees, providing tier III support to our IT Helpdesk, and enabling our success as a distributed company. This is a proactive, hands-on position in a fast-paced environment; you will be a key player in the planning, design, and development of several technical areas including end-user support, identity access management, endpoint security, and infrastructure application support. You will have the opportunity to work autonomously, lead technical procurement, implement tools functional across departments, and work on projects that will drive scalable changes across our growing organization. Learn more about our engineering culture here . Who will love this job

• A problem-solver - you love providing outstanding support and aspire towards excellence while knowing when to ask for help
• A juggler - you can balance priorities and prioritize a backlog of different projects without letting things slip through the cracks
• An advocate - you will stop at nothing to make sure people have the tools needed for success and are passionate about working as an individual contributor on a global team driving towards a common goal
• A standout colleague - you love collaborating with your team and work well with a variety of internal teams
• A teacher - you have a talent for explaining technical processes to non-technical audiences
• An innovator - you seek out opportunities to optimize and iterate on existing processes and implement the team's vision by writing, updating, and maintaining technical documentation What you'll do
  • Administer, keep up to date on new features and releases, and identify opportunities for better automation or features on a wide variety of SaaS applications (OKTA, Google Workspace, Slack, JIRA, etc.)
  • Seize opportunities across the IT Operations & Services teams to eliminate manual work through tooling, integrations, and automation.
  • Analyze, suggest, and make improvements to existing processes, as well as implement business processes where none exist.
  • Work closely with our business analysts to identify and implement process improvement opportunities via automation.
  • Partner and collaborate with all business units to help evaluate hardware and software solutions.
  • Design, architect, implement, and maintain systems and solutions for various IT-related topics; including but not limited to staff computer hardware, operating systems, software applications, networking, video conferencing, etc. You should have
    • Prior success in supporting Apple hardware and software
    • Experience in supporting cloud-based services and infrastructure and have passion for building automation and integrations between these services
    • Deep knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
    • Experience in excelling at the highest level of IT function due to the rapid growth of the company
    • Previous experience with script execution and troubleshooting (ex. Ruby, Bash, Python)
    • Cloud native technology (e.g. Docker, Kubernetes, Terraform, etc)
    • Shown understanding of mobile device management tools (ex. ABM, Cisco Meraki, Jamf, DEP)
    • A desire for providing stellar customer service
    • Your own unique talents! If you don't meet 100% of the qualifications outlined above, tell us why you'd be a great fit for this role in your cover letter Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. #LI-MB1 Who we are At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn't gone unnoticed. We've won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain's Best Places to Work NYC, Fortune's Great Place to Work (2019 - 2022), and Mogul's Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment. For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days' vacation and an employer matching pension program. Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we're committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we're increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we're building a team to face the world's increasingly complex and diverse hiring needs.
      Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page
      **We are a distributed company and do our best work where it works best for us - as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. ** Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you've been a victim of a phishing attack, please mark the communication as "spam" and alert us right away at talentacquisition@greenhouse.io . This employer is a corporate member of
      myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
      students, inclusive employers & anyone who believes in workplace equality.
      

Keywords: myGwork, Ontario , IT Operations Engineer IV, Other , Ontario, California