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Customer Retention Specialist

Company: Titanium LLC
Location: Ontario
Posted on: November 25, 2022

Job Description:

*Company Overview*

Titanium LLC is a full-service Alarm company. Our team is expanding rapidly, and we seek new talent to grow with us. At Titanium LLC, culture is key, as well as supportive leadership. We genuinely want to see you become the best version of yourself, both personally and professionally.

We will extend paid training and hands-on support and provide you with all tools needed to excel in your career with us. Sometimes customers aren't always easygoing in this department, in search of an open-minded candidate who can maintain a professional and friendly demeanor given any situation. This role is compensated well and has room for advancement within our organization. If you are looking to expand your knowledge and skill set, we want you on our team. Come and grow with us! : )

*Position Summary*

The Retention department plays a key role in our organization as our Representatives are the liaison between our company and current customers. Your responsibilities will include getting to the root of our customer's issues promptly and professionally while adhering to company policies.

*Position Location: *_Rancho Cucamonga, CA_

*The ideal candidate would possess the following skills and attributes: *

* Self-motivated
* Positive attitude
* Ability to show empathy while completing the task at hand
* Excellent interpersonal skills, including excellent verbal and written skills
* Active listening
* Adaptability to different personality types
* Strong multitasking skills in a fast-paced environment
* Goal-driven
* Strong time management skills
* Exhibiting patience and confidence with a diverse clientele
* Outgoing personality, excellent critical thinking, and intuitive problem-solving skills

*Requirements: *

* Bilingual (English and Spanish)
* Previous escalation and/or retention experience

*Duties & Responsibilities: *

* Handle all escalation calls with professionalism and courtesy
* Provide response to all incoming telephone queries received from customers in a timely and professional manner
* Handle customer complaints under company guidance
* Obtain and verify customer information while building a genuine rapport with our customers
* Maintain retention database; enter and verify information
* Uphold contract terms
* Review and make corrections in a precise manner
* Work independently with or without direct supervision and require a follow-up
* Provide backup support to colleagues
* Ability to work independently as well as in a group setting
* Provide product and service information, answer customer questions and offer assistance
* Protect and promote the company brand by building and maintaining strong customer relationships
* Ensure retention and engagement strategies are locally put into practice efficiently and effectively
* Update job knowledge while engaging in educational opportunities
* Perform retention efforts through professional compassion focusing on customer education
* Display a level of empathy that demonstrates the ability to determine what is most important to our audience and work to deliver on expectations

*As a member of our team, you can expect the following: *

* _Opportunities to advance within the company_
* _401k_
* _Dental Insurance_
* _Health Insurance_
* _Vision Insurance_
* _Paid time off_
* _Paid sick time_
* _Stability_

_This position has the opportunity of advancement within the company and is compensated generously with competitive pay and benefits, including 401k matching._

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday
* Overtime
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Ontario, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Titanium LLC, Ontario , Customer Retention Specialist, Other , Ontario, California

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