Referral Coordinator
Company: Unicare Community Health Center
Location: Ontario
Posted on: August 6, 2022
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Job Description:
Job Description This position is eligible for a temporary
pandemic stipend of up to $400 a month. UNICARE IS ACTIVELY SEEKING
A CANDIDATE FOR THIS POSITION; EVEN DURING COVID-19 Hiring a
full-time Spanish bilingual referral coordinator with a minimum of
two years experience in family practice setting. SUMMARY: Referral
Coordinator is responsible for coordinating the care between the
medical providers and the specialists to ensure that the patients
are getting the appropriate care. QUALIFICATIONS AND EXPERIENCES:
--- Strong customer service focus --- Effective verbal and written
communication skills --- Teamwork orientation --- Organized and
able to manage competing priorities --- Good judgment ---
Resourcefulness in problem solving --- Able to take and follow
through with delegated tasks and accountability RESPONSIBILITIES:
--- Maintain ongoing tracking and appropriate documentation on
referrals to promote team awareness and ensure patient safety. This
tracking may use an EHR database. --- Ensure complete and accurate
registration, including patient demographic and current insurance
information. --- Assemble information concerning patient's clinical
background and referral needs. Per referral guidelines, provide
appropriate clinical information to specialist. --- Contact review
organizations and insurance companies to ensure prior approval
requirements are met. Present necessary medical information such as
history, diagnosis and prognosis. Provide specific medical
information to financial services to maximize reimbursement to the
hospital and physicians. --- Review details and expectations about
the referral with patients. --- Assist patients in problem solving
potential issues related to the health care system, financial or
social barriers (e.g., request interpreters as appropriate,
transportation services or prescription assistance). --- Be the
system navigator and point of contact for patients and families,
with patients and families having direct access for asking
questions and raising concerns. May assume advocate role on the
patient's behalf with the carrier to ensure approval of the
necessary supplies/services for the patient in a timely fashion.
--- Identify and utilize cultural and community resources.
Establish and maintain relationships with identified service
providers. --- Ensure that referrals are addressed in a timely
manner. --- Remind patients of scheduled appointments via mail or
phone. --- Ensure that patient's primary care chart is up to date
with information on specialist consults, hospitalizations, ER
visits and community organization related to their health.
EDUCATION AND TRAINING: --- High school diploma, sometimes combined
with medical assistant certification WORK HOURS: Monday-Friday, 9am
to 6pm, part or all of an 8 hour shift. Occasional Saturday shift
may be required
Keywords: Unicare Community Health Center, Ontario , Referral Coordinator, Other , Ontario, California
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