Customer Service Representative - Bilingual

Company: ULINE
Location: Ontario
Posted on: August 2, 2022

Job Description:

Bilingual Customer Service Representative

Starting from $26 to $32 per hour*
(* Includes estimated year-end profit sharing)

California Branch

4810 S. Hellman Ave., Ontario, CA 91762

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: 24/7 operation - Various shifts available.

Position Responsibilities

Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.


Communicate with customers via phone, email and chat.


Solve customer problems and find the best possible solutions.


Help customers navigate Uline's website and place orders online.


Provide knowledgeable answers to questions about products, pricing and availability.


Respond to shipping inquiries and answer order status questions.


Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.



Minimum Requirements

High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.


Bilingual (English / Spanish) - 100% fluent in both verbal and written forms.


Desire to provide the best possible experience for our customers.


Thrive in a fast-paced environment with coaching support.



Benefits

Complete insurance coverage includes medical, dental, vision and more.


401(k) with 5% employer match.


Paid holidays and generous paid time off.


Tuition Assistance Program that covers professional continuing education.


Bonus programs that include annual performance, sales goals and profit sharing.



Employee Perks

Best-in-class, clean, modern facilities.


First-class fitness center.


Beautifully maintained walking trails.



About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: ULINE, Ontario , Customer Service Representative - Bilingual, Other , Ontario, California