Customer Support Representative
Company: Scorpion Enterprises
Location: Ontario
Posted on: August 2, 2022
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Job Description:
Job Description The Customer Support Representative maintains
the daily operations of the customer service and sales team. This
position develops, implements and maintains processes, procedures,
and programs to improve customer service and is responsible for
promoting company standards and engaging employees to drive
customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities: Supports programs that drive
team performance toward departmental and organizational goals.
Assist customer service and sales team toward achievement of
operational goals. Hires and provides training for new and/or less
experienced customer service and sales staff. Reviews and evaluates
work to ensure quality and timeliness Investigates and researches
escalated customer service inquiries. Ensures employees behaviors
are focused on improved customer satisfaction to drive customer
loyalty. Other Knowledge, Skills or Abilities Required 1 to 3 years
Customer Service experience Ability to cross train and develop team
members Ability to perform Account Retention Excellent verbal and
written communication Ability to multi-task and to react well under
pressure and treat others with respect Identifies and resolves
problems in a timely manner Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without
interrupting Work efficiently and effectively, both independently
and as a team Balances team and individual responsibilities and
helps build a positive team spirit Adapts and able to deal with
frequent changes in the work environment Able to manage difficult
or emotional customer situations and respond promptly to service
requests to meet customer commitments. This is an entry-level
position that we will train into a management position if
successful. Recent College Grads Welcome Immediately hiring for
this entry level customer service position.
Keywords: Scorpion Enterprises, Ontario , Customer Support Representative, Other , Ontario, California
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