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Claims Adjuster Trainee - Auto, I, II, Sr

Company: National General Insurance
Location: Ontario
Posted on: July 29, 2022

Job Description:

Job Description Primary Purpose:Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Claims involved are usually subject to standardized procedures which lead to a settlement with limited exercise of discretion. Claims involved occasionally require analysis and may require research to resolve coverage and/or damage issues. There is supervisory review of ongoing progress and results of work. There is more focused supervision on all complex files. Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with abilityEstablish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessaryEvaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approvalEvaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best optionMake appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlementDetermine subrogation or fraud potential and refer to Unit when potential exists or handle to conclusionMay handle more complex files with appropriate supervision to develop skillsDevelop a working knowledge of systems and technology used within the companyIdentify customer needs and work to meet those needs using appropriate customer service skills Required Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experienceSuccessfully completes Claim Representative trainee program, or equivalent external training programProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Obtain/Maintain appropriate licensing or educational requirementsDemonstrate the capability of consistently handling aggregate file exposures of at least $2,500Demonstrate proficiency in file audits to agreed standard of efficient claims qualityHas a basic command of the claims policies and procedures; exhibit basic interpretation of policies & procedures in resolving claims, but may still need some assistance from supervisorDemonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex filesFor claims involving material damage, comply with the company material damage guidelinesCan handle most types of comprehensive losses (theft, fire, and vandalism), accurately identify total lossesFor claims involving injuries, have a general understanding of how to review, evaluate, and negotiate injury claimsHigh degree of initiative, mature judgment, and discretionAbility to resolve conflicts and empathize with customers is criticalStrong negotiation skillsDemonstrate professional oral and written communication skillsOrganization and time management skills are critical for this positionDemonstrate an understanding of insurance law as it relates to claimsDemonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet Desired Skills: Demonstrate a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviorsDemonstrate an understanding of the functions of other departments, such as Policy Ops and MarketingNational General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.Job Requirements About National General Holdings: National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team! Companies and Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including: ---Paid Training ---Medical, Dental, Vision benefits ---Wellness Programs ---Life and Short/Long Term Disability Insurance ---401k w/ Company Match ---Company Paid Holidays & Generous Time-off policy ---Employee Discount Program ---Career Advancement and Development Opportunities ---On-site Healthcare Clinic (Winston-Salem and Cleveland offices) ---On-site Fitness Center (Cleveland and Dallas offices) ---Subsidized parking (Cleveland office) National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Keywords: National General Insurance, Ontario , Claims Adjuster Trainee - Auto, I, II, Sr, Other , Ontario, California

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