Claims Adjuster Trainee - Auto, I, II, Sr
Company: National General Insurance
Location: Ontario
Posted on: July 29, 2022
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Job Description:
Job Description Primary Purpose:Examine claims data, investigate
the facts of loss, determine coverage and liability, and adjusts
claims within limit of authority. Claims involved are usually
subject to standardized procedures which lead to a settlement with
limited exercise of discretion. Claims involved occasionally
require analysis and may require research to resolve coverage
and/or damage issues. There is supervisory review of ongoing
progress and results of work. There is more focused supervision on
all complex files. Essential Duties and Responsibilities:Following
is a summary of the essential functions for this job. Other duties
may be performed, both major and minor, which are not mentioned
below. Specific activities may change from time to time. Receive
claim assignments and verify/investigate coverage and document all
appropriate information before Manager is involved with review of
claims to ensure they are commensurate with abilityEstablish an
investigative plan; initiate investigation by gathering facts and
evidence with all interested parties; complete appropriate reports;
take recorded statements when necessary, may review loss reserves
and adjust or opens hidden exposures as necessaryEvaluate and
adjust claims within limit of authority and summarize claims in
excess of authority and submit to manager for approvalEvaluate
settlement alternatives by reviewing regulatory compliance and fair
claims practices; make decisions on best optionMake appropriate
contacts to discuss a settlement; extend an offer to appropriate
party; document all file activity and payment/settlement
information in file notes clearly outlining basis for
settlementDetermine subrogation or fraud potential and refer to
Unit when potential exists or handle to conclusionMay handle more
complex files with appropriate supervision to develop skillsDevelop
a working knowledge of systems and technology used within the
companyIdentify customer needs and work to meet those needs using
appropriate customer service skills Required Skills and
Competencies:The requirements listed below are representative of
the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Bachelor's Degree or in-lieu of
degree equivalent education, training and work-related
experienceSuccessfully completes Claim Representative trainee
program, or equivalent external training programProficient in
Microsoft Office (Word, Excel, Outlook, PowerPoint)Obtain/Maintain
appropriate licensing or educational requirementsDemonstrate the
capability of consistently handling aggregate file exposures of at
least $2,500Demonstrate proficiency in file audits to agreed
standard of efficient claims qualityHas a basic command of the
claims policies and procedures; exhibit basic interpretation of
policies & procedures in resolving claims, but may still need some
assistance from supervisorDemonstrate the ability to interpret and
apply written coverage accurately to establish claim and determine
an action plan, and often requires assistance on more complex
filesFor claims involving material damage, comply with the company
material damage guidelinesCan handle most types of comprehensive
losses (theft, fire, and vandalism), accurately identify total
lossesFor claims involving injuries, have a general understanding
of how to review, evaluate, and negotiate injury claimsHigh degree
of initiative, mature judgment, and discretionAbility to resolve
conflicts and empathize with customers is criticalStrong
negotiation skillsDemonstrate professional oral and written
communication skillsOrganization and time management skills are
critical for this positionDemonstrate an understanding of insurance
law as it relates to claimsDemonstrated proficiency with basic
computer skills with word processing, spreadsheets, email and
internet Desired Skills: Demonstrate a thorough understanding of
the NGIC Insurance brand and ability to exhibit the
behaviorsDemonstrate an understanding of the functions of other
departments, such as Policy Ops and MarketingNational General
Holdings Corp. is an Equal Opportunity (EO) employer -
Veterans/Disabled and other protected categories. All qualified
applicants will receive consideration for employment regardless of
any characteristic protected by law. Candidates must possess
authorization to work in the United States, as it is not our
practice to sponsor individuals for work visas. In the event you
need assistance or accommodation in completing your online
application, please contact NGIC main office by phone at (336)
435-2000.Job Requirements About National General Holdings: National
General Holdings Corp., a member of the Allstate family of
companies, is headquartered in New York City. National General
traces its roots to 1939, has a financial strength rating of A-
(excellent) from A.M. Best, and provides personal and commercial
automobile, homeowners, umbrella, recreational vehicle, motorcycle,
supplemental health, and other niche insurance products. We are a
specialty personal lines insurance holding company. Through our
subsidiaries, we provide a variety of insurance products, including
personal and commercial automobile, homeowners, umbrella,
recreational vehicle, supplemental health, lender-placed and other
niche insurance products. National General is a fast paced,
dynamic, and entrepreneurial organization. Our team members live by
and exemplify what we call the 4Es. At National General, we are
Energized, Engaged, Empowered, and we Execute every day in order to
provide an exceptional experience for our customers! We are
passionate about our organization and the value that we add every
day. A successful candidate with National General will embody the
4Es. Our team is poised to outperform the competition. We are
National General Insurance and with us you can be extraordinary!
Come join our team! Companies and Partners Direct General Auto &
Life, Personal Express Insurance, Century-National Insurance, ABC
Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle
Specialty, National General Lender Services, ARS, RAC Insurance
Partners, Mountain Valley Indemnity, New Jersey Skylands,
Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare,
AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro
Accident. In addition to a phenomenal career opportunity, National
General Insurance offers an excellent benefits package including:
---Paid Training ---Medical, Dental, Vision benefits ---Wellness
Programs ---Life and Short/Long Term Disability Insurance ---401k
w/ Company Match ---Company Paid Holidays & Generous Time-off
policy ---Employee Discount Program ---Career Advancement and
Development Opportunities ---On-site Healthcare Clinic
(Winston-Salem and Cleveland offices) ---On-site Fitness Center
(Cleveland and Dallas offices) ---Subsidized parking (Cleveland
office) National General Holdings Corp. is an Equal Opportunity
(EO) employer - Veterans/Disabled and other protected categories.
All qualified applicants will receive consideration for employment
regardless of any characteristic protected by law. Candidates must
possess authorization to work in the United States, as it is not
our practice to sponsor individuals for work visas. In the event
you need assistance or accommodation in completing your online
application, please contact NGIC main office by phone at (336)
435-2000.
Keywords: National General Insurance, Ontario , Claims Adjuster Trainee - Auto, I, II, Sr, Other , Ontario, California
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