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Customer Success Advocate

Company: Granite Job Alerts - Trelleborg Group
Location: Ontario
Posted on: July 29, 2022

Job Description:

Customer Success Advocate-Trelleborg Group
Tasks and Responsibilities:The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.Act as the customer's primary point of contact for all commercial inquiriesDirect customer communication via telephone and emailDevelop and maintain strong customer relations while projecting professionalismProvide information (pricing for existing demand, inventory availability, order status, etc.) and handle customer requests in an accurate and timely mannerNew customer account management including customer set-up, and credit informationProvides pricing quotations for existing customer demand, entering information into C4C for Sales Engineers follow-upDevelops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities in C4C; including documentation of key information about the customer accountCustomer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time deliveryMonitor customer orders: Minimum order and line values, profitability, and costsProcess customer complaints and assist with investigation and corrective actionsCommunicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager. Identified internal ba

Keywords: Granite Job Alerts - Trelleborg Group, Ontario , Customer Success Advocate, Other , Ontario, California

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