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Student Support Advisor

Company: DeVry University
Location: Ontario
Posted on: January 16, 2022

Job Description:

DeVry University strives to close our society's opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today's learners.Opportunity:

  • The Student Support Advisor I is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle
  • This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio
  • The Student Support Advisor functions as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose
  • This role requires the ability to work flexible hours including evenings and rotating Saturdays
  • The primary method of connecting with students will be through incoming and outbound phone callsResponsibilities:
    • Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
    • Creates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school
    • Continuously reviews student account to advise students on their financial eligibility
    • Using a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes
    • Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students
    • Documents all interactions in the appropriate institutional systems
    • Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes
    • Coaches students to explore alternatives to overcome barriers to persistence or graduation
    • Makes appropriate resource referrals when necessary
    • Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
    • Maintains a thorough understanding of all academic and Title IV programs, policies, and procedures including institutional policies and federal and state regulations
    • Complies with applicable federal and state laws Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization
    • Promote student self-service tools during advising sessions and new student orientation
    • Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolution
    • Completes other duties as assignedQualifications:
      • Bachelor's degree required
      • 1+ years of customer service or related experience required
      • 1 year or more of experience in Higher Education is desirable
      • Ability to work a variety of office hours including evenings and weekends
      • Able to sit and work at a desk and on the computer for extended periods of time
      • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
      • Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
      • High level of interpersonal, communication, and problem-solving skills
      • Ability to work independently as well as function as part of a team
      • Must be a self-starter with the ability to prioritize effectively
      • PC skills in Microsoft Office, Internet applications, and database software
      • Experience with Student Financial Aid software application a plus
      • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
      • This role requires the ability to work flexible hours including evenings and rotating SaturdaysEmployment at DeVry University requires compliance with the University's COVID-19 Vaccination Policy, to the extent permitted by the law. DeVry University requires colleagues, faculty and visiting professors who work onsite, attend DVU related events or meetings and/or engage in DVU approved travel, to be fully vaccinated against COVID-19 to help keep our locations, our students and each other protected from COVID-19. These colleagues are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Human Resources for reasons such as an approved medical or religious accommodation.
        We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.

Keywords: DeVry University, Ontario , Student Support Advisor, Other , Ontario, California

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