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Salesforce Platform Administrator - REMOTE

Company: Tilray
Location: Ontario
Posted on: November 13, 2021

Job Description:

NOTE; This position can be performed remotely with preference given to candidates in Southern OntarioReporting to the Director of Cloud Services within Tilray IT the Salesforce Platform Administrator will manage the health and stability of Tilrays core implementation of the Salesforce Platform. Following Change Management and Dev Ops processes you will contribute to the delivery of Customer centric, native and scalable applications. As a core platform subject matter expert, you will support the organization and mentor peers within IT on Salesforce best practices and implementation patterns.Expectations

  • Establish and document Salesforce best practices and standards.
  • Implementation of processes & policies to ensure the health and stability of our Sandbox and Production environments. i.e. Post refresh data cleansing, deployment process governance & approvals, Source driven development & tools.
  • Oversee the Data Security Model for internal and community users ensuring component architecture is utilized according to Salesforce best practices
  • Coach jr. Team Members in relation to Salesforce technical and IT Application delivery behaviours and best practices
  • Advise on strategies to improve adoption within the various teams & applications we support.
  • Act as a subject matter expert in support of projects to implement business applications for the management of IT process and dev-ops
  • Provide escalation support to L1/2 incidents related to Core CRM and Platform
  • Engage face to face with Stakeholders to understand and document business process and acceptance criteria
  • Interact regularly with end users on an individual basis to help drive adoption
  • Facilitate and support Salesforce upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors.
  • Ownership of customer issues from inception to resolution including after hours or on call work as necessary.
  • Consult with Projects and Team members to advise on technical issues involving configuration, development, integration and continuous improvement
  • Assist project teams with estimates relating to technical feasibility and effort/duration for delivery.
  • Contribute to the development of your own and your peers platform knowledge and hands on experience
  • Manage external service providers to ensure quality of deliverables
  • Third party solutions deployment
  • Lead smaller groups where requiredKnowledge/Skills/Competencies/Education
    • 10+ years experience delivering business applications on the Salesforce Platform
    • 7+ years experience working in an Enterprise IT environment
    • Ability to establish and manage IT processes to ensure the stability and parity of development, pre-production and production environments
    • Ability to Implement and Manage development standards and policies to ensure that Salesforce customizations stay true to the core and are designed for bulk and scale.
    • Ability to translate basic instructions into actionable plans to further the maturity of Dev Ops processes and tools
    • In-depth understanding of Core CRM applications like Service Cloud and Communities
    • Advanced understanding of Salesforce data security controls and implementation patterns
    • Salesforce Admin certification required, Advanced certifications are appreciated
    • Ability to collect business requirements, create and/or apply IT solutions and follow solution to completion
    • Advanced knowledge and hands on experience with Salesforce deployment tools and methodologies in an enterprise environment
    • Experience working with Agile methodologies and leading jr. team members through agile transformation
    • Experience in regulated industries or with validated systemsAbout TilrayTilray is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better one person at a time by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilrays mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilrays unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.comby Jobble

Keywords: Tilray, Ontario , Salesforce Platform Administrator - REMOTE, Other , Ontario, California

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