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General Manager

Company: Ryder System
Location: Ontario
Posted on: July 21, 2021

Job Description:

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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The General Manager (Network Operations) will be responsible for achieving the overall performance goals for productivity, cost, quality, of a multi-client white glove home delivery distribution center.

Primary Duties & Responsibilities

  • Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
  • Develop and achieve agreed budget, revenue and profit (P&L) for site.
  • Ensure all revenue assessorial is captured to maximize revenue at the site, through a good understanding of our client’s contracts.
  • Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring, training, and administering performance reviews.
  • Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory.
  • Manage distribution center manager/supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects to improve the distribution process.
  • Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.
  • Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment.
  • Ensure optimal route utilization on delivery shipments to maximize truck capacity and revenue for the site. A good understanding of the geographical area and working closely with MXD Group centralize routing team.
  • Manage, monitor daily loadout and dispatch processes for home delivery teams daily.
  • Ensure concise and consistent enforcement of company reverse logistics processes to minimize site claims exposure.
  • Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.
  • Take an active role in site workload planning and volume forecasting (i.e. staffing, equipment, space).
  • Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
  • Ensure customer and vendor contract requirements are administered and enforced.
  • Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Demonstrated project management and facilitation skills
  • Strong oral and written communications skills
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detailed oriented with excellent follow-up practices


  • Bachelor's degree required in business, logistics or supply chain
  • Seven (7) years or more in relevant logistics and transportation experience with a major carrier, dedicated contract or shipper required
  • Six (6) years or more in supply chain, logistics, warehouse or industry related field required
  • Seven (7) years or more demonstrated experience in developing complete logistics product plans and their implementation required
  • Four (4) years or more supervisory experience required managing/leading direct reports required
  • Three (3) years or more in profit & loss required
  • One (1) year or more with customer interaction required
  • Seven (7) years or more demonstrated experience in developing and implementing complete logistics solutions and project management skills required
  • Two (2) years or more in sales required
  • Seven (7) years or more with multi-clients required

Travel: 30-40%

DOT Regulated: No

\#INDexempt # LI-post # FB

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R26924

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.


Keywords: Ryder System, Ontario , General Manager, Other , Ontario, California

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