We Light the Way!
Acuity Brands (NYSE: AYI) is transforming the lighting industry.
We take pride in our 12,000 employees, and they take pride in
working with the best in the industry. Join a team committed to
lighting the way to a more brilliant, connected, and productive
world. Individually we are talented, but together we are
How you will contribute:
The Field Service/Support Engineer is responsible for
successfully delivering onsite and remote startup, troubleshooting,
training, optimization, and other critical services for digital
lighting systems. In addition, this role includes support for
internal and external stakeholders that may range from high-levels
of knowledge to no knowledge of our products and services. With
effective communication at the core of the role, one must
communicate ongoing progress, manage expectations, and drive
favorable outcomes through multiple communication mediums.
Key Tasks and Responsibilities
- Performs onsite lighting and control startup, troubleshooting
and end user training.
- Provides remote technical support for both internal and
external stakeholders (such as agents, distributors, electrical
contractors, end users, and internal teams) as it pertains to field
applications of product.
- Creates and maintains relationships with key stakeholders to
provide differentiated service.
- Provides engineering support and communicates
cross-functionally with other departments.
Qualified Applicants will have:
Associate's Degree or Technical Degree or equivalent
Required Years of Experience
0 to 2 years, 2 to 4 preferred
General computer skills, including but not limited to e-mail,
spread sheet, word processing, and data entry.
Strong communication skills, both written and oral.
Working knowledge of lighting control system wired and wireless
technology, communication networking, high and low voltage
Solid electrical / electronic troubleshooting knowledge
Required travel is 80-100% of time during work week.
We invite you to apply today to join us as We Light the Way to a
Brilliant, Productive, and Connected World!
Please utilize the internal career site to apply if you are a
current employee at Acuity Brands.
We value diversity and are an equal opportunity employer. All
qualified applicants will be considered for employment without
regards to race, color, age, gender, sexual orientation, gender
identity and expression, ethnicity or national origin, disability,
pregnancy, religion, covered veteran status, protected genetic
information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal
opportunity employer, Acuity Brands is committed to providing
reasonable accommodations in its application process for qualified
individuals with disabilities and disabled veterans. If you have
difficulty using our online system due to a disability and need an
accommodation, you may contact us at (770) 922-9000. Please clearly
indicate what type of accommodation you are requesting and for what
Any unsolicited resumes sent to Acuity Brands from a third
party, such as an Agency recruiter, including unsolicited resumes
sent to an Acuity Brands mailing address, fax machine or email
address, directly to Acuity Brands employees, or to Acuity Brands
resume database will be considered Acuity Brands property. Acuity
Brands will NOT pay a fee for any placement resulting from the
receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has
submitted an unsolicited resume to have been referred by the Agency
free of any charges or fees. This includes any Agency that is an
approved/engaged vendor, but does not have the appropriate
approvals to be engaged on a search.
Req ID: 2567