Customer Service Representative

Company: Bewaltz
Location: Ontario
Posted on: June 6, 2021

Job Description:

Job Description Key responsibilities include but are not limited to the following: Manage retail/wholesale channels. Maintain relationships with national sales reps along with customers from email and phone calls. Will be handling wholesale/ retail orders. Customer service, collecting payment, calling and emailing customers for past due invoices Pack and ship orders within a warehouse environment for hours at a time when short on hand Maintains records of customer interactions and transactions Attending national/regional tradeshows, sales meetings, and relevant company events. Communicate regularly with upper management by providing reports, account status and project updates on a regular basis. Manage channel relationships with the objective of increasing sales in focus accounts. Provides administrative assistance as neededPerforms other duties as assigned (sales, warehouse, and office duties) Requirements: Must be willing to work the hours of 9 am-5:30 pm There will be times where traveling is a must for tradeshows Looking for a long term employee to grow with the company Must be willing to work all aspects of office and warehouse duties including packing, as well as sales leads Can think on their feet and be able to handle very tight deadlines Must be able to follow directions and quickly learn all aspects of the job Be open-minded about all other areas, as we all wear many hats Ability to work in a warehouse environment to pick and package orders Excellent verbal and written communications skills at a professional level and the ability to multi-task functions including the comprehension of computer skills. Have experience working in or with major and retailer. Gift Industry experience will be a plus Bilingual a big plus Must be able to collaborate with a team & also be able to work alone Prefer retail experience or successful field sales experience Candidates will need to demonstrate the willingness to elaborate business development with distributor networks and Retail Chains. Candidates must be a high energy self-starter and a team player. Customer skills with the ability to present, train and build business plans with key Value Added Resellers. Ability to work in a team environment but also as an individual contributor, someone with self-motivation and a desire to deliver results. QUALIFICATIONS College degree; some post high school education or training preferred Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Strong organizational and problem-solving skills Outstanding phone skills Strong computer and internet skills, including Microsoft Office suite Experience with CRM or other customer service software a plus

Keywords: Bewaltz, Ontario , Customer Service Representative, Other , Ontario, California