FIRE DISPATCHER - LATERAL / FIRE DISPATCHER TRAINEE
Salary Depends on Qualifications:
Fire Dispatcher Trainee: $22.77 - $27.94 Hourly
Fire Dispatcher: $25.08 - $30.80 Hourly
The City of Ontario reserves the right, if necessary, to accept
applications from all candidates that meet the minimum
qualifications of this position. Applications will be reviewed in
the order in which they are received up to a total of one hundred
Are you interested in working for a progressive, growing and
thriving city? Are you passionate about serving the community and
supporting a team that is committed to making a positive impact? Do
you strive to do the right thing the right way?
The Ontario Fire Department is currently accepting applications
for the position of Fire Dispatcher Trainee or a Fire Dispatcher -
Lateral. The Fire Dispatcher - Lateral applicant will have at least
one (1) year of continuous experience in public safety emergency
communication two-way radio and 9-1-1 call taking operations. The
Fire Dispatcher Trainee applicant will have at least one (1) year
of customer or public service related experience involving
significant contact with the public, or the performance of
substantially related work experience which includes;
multi-tasking, relaying critical information, or the performance of
high impact tasks under urgent conditions (i.e. Ambulance
This is a part-time opportunity working no more than 29 hours
per week or 998 hours a fiscal year, and is not eligible to
participate in the City's health insurance or retirement plans. The
ideal candidate will commit to working no less than 24 hours per
month and may be subject to a set schedule at the discretion of the
department. This recruitment will result in eligible lists that
will be used to fill one (1) part-time vacancy in the Ontario Fire
Department. The eligibility lists will also be used to meet any
future staffing needs for the department with this classification
as positions become available.
Background Check Process
All appointments to this position are subject to the successful
completion of an in-depth background investigation conducted by the
Ontario Fire Department as well as a physical examination including
a drug screening. The background investigation is a rigorous
process which often takes several months to complete. A typical
background investigation includes but is not limited to: background
interviews with individuals designated by the Ontario Fire
Department (this may include current and former co-workers,
friends, relatives, neighbors, or any other relevant individual),
criminal background check, polygraph examination, and physiological
evaluation. Candidates may be disqualified from further
consideration during the background investigation for a variety of
reasons including if they have: arrests and/or convictions; a
history of illegal substance abuse; or thefts from a previous
The Ontario Fire Department
TheOntario Fire Departmentis a team committed to professional
and compassionate public service. The Department responds to more
than 20,000 calls per year serving and protecting a population well
over 170,000 people, covering nearly 50 square miles. There are ten
fire stations that house nine engine companies, three truck
companies, ARFF resources, and two battalion chiefs.
Ontario is a all-risk department providing fire/rescue services;
medical services through the department's paramedic program; safety
education; fire inspections; plan review; and various specialty
teams such as SWAT medics, bomb squad, hazmat, and urban search and
The Ontario Fire Department is proud to serve the residents,
businesses, and visitors of the City of Ontario with a high degree
of professionalism. The members of the Ontario Fire Department
realize the value of each team member and constantly strive to
improve service to the community by living up to the motto:
Courtesy - Loyalty - Service.
The City of Ontario
TheCity of Ontariois a dynamic leading community in the Inland
Empire with a variety of full- time and part-time employment and
volunteer opportunities. Ontario enjoys the reputation of being a
progressive City which provides solid leadership to its citizens
and to the business community. The City provides a full range of
services to the community including: Police, Fire, Administrative
Services, Community Life & Culture, Development, Economic
Development, Housing & Neighborhood Preservation, Public Works and
the Ontario Municipal Utilities Company. The City's team is staffed
with approximately 1,100 full-time and 200 part-time diverse and
talented employees who work to support a common goal of providing
excellent service to the community.
We invite you to learn more about the City of Ontario by
reviewing the City's website. A few useful links are also listed
Approach to Public Service(Core Values for City of Ontario
OntarioCityEmployees.org(Information about City of Ontario
employee benefit plans)
The Ontario Plan(The City's Comprehensive Business Plan for
Examples of Essential Functions
The Fire Dispatchers are the first to act in an emergency and
are the most valuable link between the public and the fire
personnel who serve and protect the community. Fire Dispatchers
respond to emergency and non-emergency calls for service; provides
appropriate emergency medical directions; identifies and dispatches
fire units using Computer Aided Dispatch (CAD) software and
equipment; gathers and relays critical information to fire
personnel; documents calls and responses; and complies with
Department policies and procedures to assure the safety of City
personnel and the public. The ideal candidate will have dedication
and a strong desire to provide excellent customer service,
communication skills, and commitment to enhance our community
safety. Due to the nature of this classification the ideal
candidate must possess the ability to work under pressure while
remaining calm and productive.
The Fire Dispatcher Trainee position is designed to afford both
formal and on-the-job training to a novice in the field of public
safety emergency telecommunications. The Trainee will be placed in
a structured training program that will allow for periodic
evaluation through the use of evaluation forms and testing.
The essential functions typically performed by the Fire
Dispatcher Trainee (Trainee) and Fire Dispatcher (Lateral) include
but are not limited to the following:
- Receives, identifies, and records a variety of calls for
assistance from the public related to fire and/or medical
- Calms distressed callers, uses interview techniques to gain
incident information and enters calls for service in a timely and
- Provides pre-arrival medical instructions to callers.
- Provides information to callers, prepares telephone requests
for assistance, assigns incident numbers to occurring events, and
refers callers to other staff/agencies as appropriate.
- Dispatches proper public safety staff and equipment based on
computerized recommendations, response procedure guidelines, and
knowledge of agency requirements.
- Communicates with public safety staff in the field and informs
emergency command staff of pending responses from other
- Maintains status of calls via computer screens, keyboard, and
other communications equipment.
- Conducts tests of emergency communication equipment as
- Coordinates use of multiple radio frequencies supported by the
radio system among ground units and performs routine communication
via radio paging for administrative staff.
- Performs other duties as assigned.
- Prioritizes safety related information and analyzes data and
complex information for situational changes.
- Applies a working knowledge of regional geography for all the
areas served by the Communications Center.
- Retrieves information from local, state, and federal databases
as requested by field staff investigative purposes.
The following are the Minimum Qualifications for the Fire
Dispatcher Trainee (Trainee)and Fire Dispatcher (Lateral)
Equivalent to a high school diploma or recognized
Experience (Fire Dispatcher Trainee)
One year of customer or public service related experience
involving significant contact with the public. Or the performance
of substantially related work experience which includes;
multi-tasking, relaying critical information, or the performance of
high impact tasks under urgent conditions.
Experience (Fire Dispatcher-Lateral)
One year of continuous experience in public safety emergency
communicationtwo-way radio operations & techniques as well as
emergency (9-1-1) call-taking experience within the last three
years. Emergency Medical Dispatch certification is preferred.
A valid California Class C driver license and an acceptable
driving record at the time of appointment and throughout
- Obtain California Law Enforcement Teletype Systems (CLETS)
certification within six months of appointment.
- Obtain Emergency Medial Dispatcher (EMD) certification issued
by the international Academies of Emergency Dispatch prior to the
end of the probationary period.
- CPR/First Aid certification
Special Requirements (Trainee/Lateral)
- Ability to work a minimum of 24 hours per month.
- Ability to work any shift in a 24-hour/day, 7-day/week
operation on a rotational basis including weekends and
- Ability and willingness to wear mandatory uniform and
- Ability to work in an underground location. The Fire
Communications Center is located in the basement of Fire
- Possession of National Academy of Emergency Dispatch Emergency
Medical Dispatcher (EMD) certification.
- Possession ofCPR certification.
- Knowledge of the geography and major road networks of the City
and surrounding service area.
Fire Dispatcher Trainee Ability to:
- Operate a current version Windows based computer.
- Operate a computer keyboard with sufficient speed and accuracy
to accomplish the core job functions of Fire Dispatcher.
- Ability to accurately type at a speed of 45 words per
- Read, learn and understand complex instructions and
documentation including standard operating procedures, training
materials, general orders, maps, and related material.
- Perform multiple tasks simultaneously.
- Understand and retain complex instructions and training
- Interact and communicate effectively, both orally and in
- Establish, maintain, and foster positive, harmonious, and
effective working relationships and demonstrate a cooperative and
professional attitude at all times.
- Maintain the confidentiality of information as prescribed by
- Speak to callers using clarity, courtesy and tact.
- Pass a background investigation which includes a polygraph
test, medical/drug screen and psychological examination.
Fire Dispatcher - Lateral Ability to:
- Ability to operate all software applications relevant to the
duties of Fire Dispatcher.
- Enter calls for service of fire.
- Ability to work in close coordination with others and show
self-initiative towards supporting teamwork and providing customer
- React quickly, efficiently and calmly in emergency
- Perform caller interrogation and relay critical information via
the CAD system to radio dispatchers in an accurate and timely
- Provide pre-arrival instruction in accordance with
International Academies of Emergency Dispatch Emergency Medical
Dispatcher (EMD) protocols.
- Rapidly perform or prioritize multiple tasks in a dynamic work
- Analyze complex, urgent situations and apply logical action
based on standard operating procedures and other operational
- Understand and retain supervisory instructions.
- Independently operate the Fire primary communications channel
by the end of the probationary period.
Sample Career Progression
Experience as a Fire Dispatcher Trainee can open the door to
additional job opportunities within the Fire Department's
Communications Division. Fire Dispatcher Trainees are provided with
progressively responsible training opportunities to prepare them to
be successful in future job opportunities within the Fire
Department's Communication Division. Employees in this position are
expected to promote to Fire Dispatcher by the end of their
probationary period. Fire Dispatchers are eligible for promotion to
Senior Fire Dispatcher upon meeting all requirements, receiving
satisfactory performance evaluations, and recommendations from
management. Employees interested in promoting to the level of Fire
Communications Supervisor must meet the minimum qualifications for
the position and must successfully compete in a recruitment
process. The position of Fire Dispatcher Trainee and subsequent
positions in this career field are both challenging and rewarding
due to the nature of emergency work. Below is a sample career
progression for an employee in Fire Communications.
Fire Dispatcher Trainee$22.77 - $27.94
Fire Dispatcher$25.08 - $30.80
Senior Fire Dispatcher$27.58 - $33.86
How to Apply
Apply online by clicking on the "Apply" link at the top of this
announcement. If this is the first time applying for a position
using governmentjobs.com you will be prompted to create a new user
account, otherwise log in with your user name and password. Your
application and responses to any supplemental questions will be
used to evaluate your qualifications for this position. It is
suggested that your application include the following:
- List any relevant experience and education that demonstrates
that you qualify for the position.
- List all periods of employment for at least the past 10 years,
beginning with your most recent or present employer (including, if
applicable, all employment with the City of Ontario).
- Separately list each position held, including different
positions with the same employer.
A resume may be attached to your application but will not
substitute for the proper completion of your application.
Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical
schools outside of the United States must be assessed for U.S.
equivalency by a NACES educational credential evaluation service.
Failure to provide a transcript or credential evaluation report
will result in your application being rejected and you will not be
able to continue in the selection process for this position.
Applicants arerequiredto submit required certification(s) or
other required documentation as outlined in the Qualifications
Guideline section of this bulletin. Please use the attachment
function found on the City's online application to attach copies of
the requested certification(s) or other documentation. Failure to
attach required certifications may result in the rejection of your
application. Please contact the Human Resources Department if you
have any questions regarding the application process.
Your application is the primary tool used to evaluate your job
qualifications. It is important that your application show all the
relevant education and experience you possess. List all periods of
employment, beginning with your most recent or present employer
(including, if applicable, all employment with the City of
Ontario). List any experience that may help you to qualify for the
position. List separately each position held, including different
positions with the same employer. Resumes may be included but will
not substitute for the employment history section. Failure to
complete these sections may result in the rejection of your
To complete your application for this position you will be
prompted to respond to supplemental questions. This information
will be used as part of the application screening and selection
process and is designed to help you present your qualifications for
this position. This may include a selection step in which your
application and supplemental questions are reviewed and scored by a
panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial
information may result in disqualification from the selection
process. Your responses should be consistent with the information
provided on your application.
Please provide succinct, concise, descriptive, and detailed
information for each question. If you have no experience, write "no
experience" for the appropriate question.
Email is the primary way that the Human Resources or Hiring
Department will communicate with you. Please check your email
account (including the SPAM folder) on a regular basis for any
emails related to the application or selection process. Emails from
the City of Ontario will come from "@ontarioca.gov" or
"governmentjobs.com." If you change your email address after
submitting your application please visit governmentjobs.com and
update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application
process, please refer to ourFrequently Asked Questionspage.