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Fire Dispatcher -Lateral/ Fire Dispatcher Trainee (Part-Time)

Company: City of Ontario
Location: Ontario
Posted on: June 6, 2021

Job Description:

The Position


Salary Depends on Qualifications:

Fire Dispatcher Trainee: $22.77 - $27.94 Hourly

Fire Dispatcher: $25.08 - $30.80 Hourly

The City of Ontario reserves the right, if necessary, to accept applications from all candidates that meet the minimum qualifications of this position. Applications will be reviewed in the order in which they are received up to a total of one hundred (100) applications.

Are you interested in working for a progressive, growing and thriving city? Are you passionate about serving the community and supporting a team that is committed to making a positive impact? Do you strive to do the right thing the right way?

The Ontario Fire Department is currently accepting applications for the position of Fire Dispatcher Trainee or a Fire Dispatcher - Lateral. The Fire Dispatcher - Lateral applicant will have at least one (1) year of continuous experience in public safety emergency communication two-way radio and 9-1-1 call taking operations. The Fire Dispatcher Trainee applicant will have at least one (1) year of customer or public service related experience involving significant contact with the public, or the performance of substantially related work experience which includes; multi-tasking, relaying critical information, or the performance of high impact tasks under urgent conditions (i.e. Ambulance Dispatchers).

This is a part-time opportunity working no more than 29 hours per week or 998 hours a fiscal year, and is not eligible to participate in the City's health insurance or retirement plans. The ideal candidate will commit to working no less than 24 hours per month and may be subject to a set schedule at the discretion of the department. This recruitment will result in eligible lists that will be used to fill one (1) part-time vacancy in the Ontario Fire Department. The eligibility lists will also be used to meet any future staffing needs for the department with this classification as positions become available.

Background Check Process

All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Ontario Fire Department as well as a physical examination including a drug screening. The background investigation is a rigorous process which often takes several months to complete. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Ontario Fire Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, polygraph examination, and physiological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: arrests and/or convictions; a history of illegal substance abuse; or thefts from a previous employer.

The Ontario Fire Department

TheOntario Fire Departmentis a team committed to professional and compassionate public service. The Department responds to more than 20,000 calls per year serving and protecting a population well over 170,000 people, covering nearly 50 square miles. There are ten fire stations that house nine engine companies, three truck companies, ARFF resources, and two battalion chiefs.

Ontario is a all-risk department providing fire/rescue services; medical services through the department's paramedic program; safety education; fire inspections; plan review; and various specialty teams such as SWAT medics, bomb squad, hazmat, and urban search and rescue.

The Ontario Fire Department is proud to serve the residents, businesses, and visitors of the City of Ontario with a high degree of professionalism. The members of the Ontario Fire Department realize the value of each team member and constantly strive to improve service to the community by living up to the motto: Courtesy - Loyalty - Service.

The City of Ontario

TheCity of Ontariois a dynamic leading community in the Inland Empire with a variety of full- time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Administrative Services, Community Life & Culture, Development, Economic Development, Housing & Neighborhood Preservation, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,100 full-time and 200 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.

We invite you to learn more about the City of Ontario by reviewing the City's website. A few useful links are also listed below:

Approach to Public Service(Core Values for City of Ontario employees)

OntarioCityEmployees.org(Information about City of Ontario employee benefit plans)

The Ontario Plan(The City's Comprehensive Business Plan for Development)

Examples of Essential Functions

The Fire Dispatchers are the first to act in an emergency and are the most valuable link between the public and the fire personnel who serve and protect the community. Fire Dispatchers respond to emergency and non-emergency calls for service; provides appropriate emergency medical directions; identifies and dispatches fire units using Computer Aided Dispatch (CAD) software and equipment; gathers and relays critical information to fire personnel; documents calls and responses; and complies with Department policies and procedures to assure the safety of City personnel and the public. The ideal candidate will have dedication and a strong desire to provide excellent customer service, communication skills, and commitment to enhance our community safety. Due to the nature of this classification the ideal candidate must possess the ability to work under pressure while remaining calm and productive.

The Fire Dispatcher Trainee position is designed to afford both formal and on-the-job training to a novice in the field of public safety emergency telecommunications. The Trainee will be placed in a structured training program that will allow for periodic evaluation through the use of evaluation forms and testing.

The essential functions typically performed by the Fire Dispatcher Trainee (Trainee) and Fire Dispatcher (Lateral) include but are not limited to the following:

  • Receives, identifies, and records a variety of calls for assistance from the public related to fire and/or medical services.
  • Calms distressed callers, uses interview techniques to gain incident information and enters calls for service in a timely and accurate manner.
  • Provides pre-arrival medical instructions to callers.
  • Provides information to callers, prepares telephone requests for assistance, assigns incident numbers to occurring events, and refers callers to other staff/agencies as appropriate.
  • Dispatches proper public safety staff and equipment based on computerized recommendations, response procedure guidelines, and knowledge of agency requirements.
  • Communicates with public safety staff in the field and informs emergency command staff of pending responses from other agencies.
  • Maintains status of calls via computer screens, keyboard, and other communications equipment.
  • Conducts tests of emergency communication equipment as needed.
  • Coordinates use of multiple radio frequencies supported by the radio system among ground units and performs routine communication via radio paging for administrative staff.
  • Performs other duties as assigned.
  • Prioritizes safety related information and analyzes data and complex information for situational changes.
  • Applies a working knowledge of regional geography for all the areas served by the Communications Center.
  • Retrieves information from local, state, and federal databases as requested by field staff investigative purposes.

Qualification Guidelines

The following are the Minimum Qualifications for the Fire Dispatcher Trainee (Trainee)and Fire Dispatcher (Lateral) position.


Equivalent to a high school diploma or recognized equivalent.

Experience (Fire Dispatcher Trainee)

One year of customer or public service related experience involving significant contact with the public. Or the performance of substantially related work experience which includes; multi-tasking, relaying critical information, or the performance of high impact tasks under urgent conditions.

Experience (Fire Dispatcher-Lateral)

One year of continuous experience in public safety emergency communicationtwo-way radio operations & techniques as well as emergency (9-1-1) call-taking experience within the last three years. Emergency Medical Dispatch certification is preferred.


A valid California Class C driver license and an acceptable driving record at the time of appointment and throughout employment.


  • Obtain California Law Enforcement Teletype Systems (CLETS) certification within six months of appointment.
  • Obtain Emergency Medial Dispatcher (EMD) certification issued by the international Academies of Emergency Dispatch prior to the end of the probationary period.
  • CPR/First Aid certification

Special Requirements (Trainee/Lateral)

  • Ability to work a minimum of 24 hours per month.
  • Ability to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis including weekends and holidays.
  • Ability and willingness to wear mandatory uniform and communication headset.
  • Ability to work in an underground location. The Fire Communications Center is located in the basement of Fire Administration.

Desirable Qualifications

  • Possession of National Academy of Emergency Dispatch Emergency Medical Dispatcher (EMD) certification.
  • Possession ofCPR certification.
  • Knowledge of the geography and major road networks of the City and surrounding service area.

Fire Dispatcher Trainee Ability to:

  • Operate a current version Windows based computer.
  • Operate a computer keyboard with sufficient speed and accuracy to accomplish the core job functions of Fire Dispatcher.
  • Ability to accurately type at a speed of 45 words per minute
  • Read, learn and understand complex instructions and documentation including standard operating procedures, training materials, general orders, maps, and related material.
  • Perform multiple tasks simultaneously.
  • Understand and retain complex instructions and training concepts.
  • Interact and communicate effectively, both orally and in writing.
  • Establish, maintain, and foster positive, harmonious, and effective working relationships and demonstrate a cooperative and professional attitude at all times.
  • Maintain the confidentiality of information as prescribed by law.
  • Speak to callers using clarity, courtesy and tact.
  • Pass a background investigation which includes a polygraph test, medical/drug screen and psychological examination.

Fire Dispatcher - Lateral Ability to:

  • Ability to operate all software applications relevant to the duties of Fire Dispatcher.
  • Enter calls for service of fire.
  • Ability to work in close coordination with others and show self-initiative towards supporting teamwork and providing customer service.
  • React quickly, efficiently and calmly in emergency situations.
  • Perform caller interrogation and relay critical information via the CAD system to radio dispatchers in an accurate and timely manner.
  • Provide pre-arrival instruction in accordance with International Academies of Emergency Dispatch Emergency Medical Dispatcher (EMD) protocols.
  • Rapidly perform or prioritize multiple tasks in a dynamic work environment.
  • Analyze complex, urgent situations and apply logical action based on standard operating procedures and other operational directives.
  • Understand and retain supervisory instructions.
  • Independently operate the Fire primary communications channel by the end of the probationary period.

Supplemental Information

Sample Career Progression

Experience as a Fire Dispatcher Trainee can open the door to additional job opportunities within the Fire Department's Communications Division. Fire Dispatcher Trainees are provided with progressively responsible training opportunities to prepare them to be successful in future job opportunities within the Fire Department's Communication Division. Employees in this position are expected to promote to Fire Dispatcher by the end of their probationary period. Fire Dispatchers are eligible for promotion to Senior Fire Dispatcher upon meeting all requirements, receiving satisfactory performance evaluations, and recommendations from management. Employees interested in promoting to the level of Fire Communications Supervisor must meet the minimum qualifications for the position and must successfully compete in a recruitment process. The position of Fire Dispatcher Trainee and subsequent positions in this career field are both challenging and rewarding due to the nature of emergency work. Below is a sample career progression for an employee in Fire Communications.

Fire Dispatcher Trainee$22.77 - $27.94

Fire Dispatcher$25.08 - $30.80

Senior Fire Dispatcher$27.58 - $33.86

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

  • List any relevant experience and education that demonstrates that you qualify for the position.
  • List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
  • Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants arerequiredto submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to ourFrequently Asked Questionspage.

Keywords: City of Ontario, Ontario , Fire Dispatcher -Lateral/ Fire Dispatcher Trainee (Part-Time), Other , Ontario, California

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