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Destination Services Representative

Company: SMG
Location: Ontario
Posted on: May 3, 2021

Job Description:

Position Title: Destination Services Representative Department: Destination Services Reports To: Destination Services, Supervisor/Manager Classification: Hourly, Part-Time Position Summary: As a Destination Services Representative, it is your goal to be recognized as the primary resource for destination, community and statewide information by visitors and locals alike. Your primary duties will be welcoming and assisting guests at the California Welcome Center, Ontario Mills. You will be assisting visitors from across the globe and it is your goal to make sure that every guest encounter is a positive one, that will leave a lasting impression on our visitors with genuine and thoughtful service. Essential Functions:Maintaining professional customer service etiquette and appearance with excellent written and verbal communication, interpersonal and problem-solving skills.Assisting guests with a variety of services including trip planning, hotel booking, local and statewide information and Guest Services functions for Ontario Mills.Proficiency in MS Word, Office, Excel, and general computer/printer functions.Ability to perform sales, answer calls, reports, and POS functions while multi-tasking in a fast-paced work environment.Ongoing expansion of knowledge in Local and Statewide tourism related information.Flexible schedule (Mornings, Afternoons, Evenings, Weekends, and Holidays).Establishing and maintaining effective working relationships with tenants, colleagues, and local businesses.Upkeeping professional appearance of CWC including disinfecting high-touch surfaces throughout the workday.Working Destination Services related GOCVB events off property when needed. Experience/Training/Education: Required: High School Diploma or GED 1+ years experience in Customer Service/Retail field Preferred: Previous experience in Tourism/Hospitality industry. Bilingual. Physical and Environmental Requirements: This position requires lifting up to 40lbs without assistance; standing for more than 70% of the workday; some sitting, bending, and stooping may be required. HR Coordinator Recruiter- Yolanda Madden-Spring SMGOntario Convention Center 2000 E Convention Center Way, Ontario, CA 91764 Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)937-3000 for further assistance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: SMG, Ontario , Destination Services Representative, Other , Ontario, California

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