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Field Service Supervisor (101641)

Company: Metso Corporation
Location: Ontario
Posted on: May 3, 2021

Job Description:

Location: Lachine, Quebec or Sudbury, Ontario

Job Statement

Metso Outotec offers a broad range of products and services to the mining and heavy industry in Canada. The Field Service Supervisor position requires strong experience as a millwright with a background in mechanical and maintenance work as well as knowledge in mining equipment. This position requires the coordination/planning and execution/supervision of activities related to the repair, maintenance and installation of mining process equipment.

Job Duties and Responsibilities

  • Prior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, manpower, etc.
  • Work in liaison with the various technical support staff within Metso Minerals' organization.
  • Act has a facilitator for the selection of the contractors and the purchase of the required parts.
  • Participate in contract review meeting.
  • Actively communicate with selected contractors to make sure teams are properly prepared and ready to execute task safely and efficiently.
  • Under the technical guidance of MO service representative, supervises/directs on site crews performing various tasks. Selected individual may also need to execute the work (Mechanical, maintenance and wear component replacement)
  • Coordinate field activity with the customer and/or the customer's contractor(s).
  • Must be able to read and understand basic prints/drawings to ensure accuracy of work performed
  • Works directly with the Safety Officer(s) and Crew Members to conduct work safely
  • Works directly with Field Service Manager, Field Service Representatives and Customer to conduct the work in the time allotted for each project and within budget.
  • Notify customer and Field Service Manager of potential increases in scope/price of projects as they are being processed.
  • Responsible for checking and turning in daily timesheets to the Field Service Support personnel and client as required, managing daily safety documentation such as "Tool Box Safety Meetings", turning in expenses weekly and/or at the end of each project as well as obtaining customer sign off on acceptance of work performed, gather and turn in all job closing documentation
  • Troubleshoot mechanical problems and assist with corrective action and repairs.
  • Recommend operating and maintenance procedures to insure proper function of equipment.
  • When appropriate, make recommendations to improve field methods and/or efficiency.
  • Work in close collaboration with Metso Project Managers responsible for their specific project.
  • Performs other miscellaneous duties and/or other special projects as required. Perform close out meeting with customer.
  • Prepare and perform post-mortem meeting.
  • Review and submit service report as required


  • Reports directly to Field Service Manager
  • Interfaces with Metso Sales and Operations Team
  • Interfaces with Manager of Administration/Accounting/Field Service Support for reporting expenses required for job closing and payroll time sheets

Internal and External Interfaces

  • Customer maintenance and operations team
  • Safety Managers
  • Metso Office and administration
  • Metso Project Planning and Coordination
  • Labor Crew, Metso and subcontract
  • Metso Field Service Engineers


  • Autonomous, work with minimum supervision

Qualifications and Experience

  • 10 years of experience as a Millwright/Mechanic in Field Service equipment repairs, ideally on grinding mills, crushers, as well as other process machinery
  • 5 years of experience as a Supervisor or Project Manager
  • Millwright certification or equivalent experience.
  • Excellent verbal and written communication skills in English.
  • Fluency preferred in French, oral and written.
  • Knowledge of computer software including Microsoft Office (Word, Excel)

Skills and Abilities

  • Professionalism and positive attitude is a must.
  • Conduct customer interaction with a high level of professionalism and courtesy.
  • Willingness to travel to job sites including for extended periods, up to 70% of the time as may be required to meet customer's needs.
  • Must have a talent for working with other people effectively; fellow employees, customers, contractors.
  • Capability of making quick, accurate decisions relative to problems.
  • Must be well organized and able to maintain accurate records and communicate reliable information through detailed technical reports.
  • Ability to travel frequently with extended durations (1 week to 4 weeks).
  • Capable of carrying out duties under pressure with the potential for 16-hour workdays.
  • Willingness to respond to field service emergency calls on a 24-hour/7-day basis.
  • Ability to lead, plan, and organize field service assignments.
  • Ability to complete assigned tasks with minimal supervision.
  • Motivated, customer oriented.
  • Mechanical knowledge and abilities is mandatory.
  • Ability to read and understand mechanical drawings in the English and Metric System to ensure accuracy of work performed
  • Capability to understand the various product applications marketed by Metso Outotec.
  • Adequate computer skills, capable of working with Microsoft Office tools.

While performing the duties of this job, the employee is regularly required to:

  • Have all normal physical capabilities including walking, sitting, proper vision, hearing, speaking, and sense of smell.
  • Use extremities to safely and efficiently operate manual tools, power tools.
  • Work safely on stairs, ladders and scaffolding, occasionally at extreme heights.
  • Work in a variety of environments, which may include exposure to extreme heat, humidity.
  • Work safely with proper protection in the presence of fumes or airborne particles.
  • Work safely with proper protection in the presence of toxic or caustic chemicals.
  • Work safely with proper protection near elevated noise and/or all kinds of outdoor weather conditions.
  • Occasionally lift articles weighing up to 50 pounds.
  • Possess the stamina to work long hours during emergency breakdowns and peak periods.
  • Ability to hear audible warning horns.

We Offer

  • Friendly, respectful environment that values high ambition, putting our customer in the center of all we do, getting it done together and open and honest communication.
  • Challenging opportunities that contribute to the development and enhancement of Metso Outotec's industry leading solutions.
  • Regular opportunities to work in a global community.
  • Pride in contributing to an industry leader providing end-to end solutions and services for the aggregates, minerals processing, and metals refining industries globally.
  • This position is eligible for an annual bonus which is a percentage of eligible wages and is primarily dependent on Company financial performance.

As a multi-national company Metso Outotec values and thrives on diversity. We are an equal opportunity employer. All employment decisions are made on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, please let us know.

Keywords: Metso Corporation, Ontario , Field Service Supervisor (101641), Other , Ontario, California

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