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Customer Experience Representative National Alamo ONTARIO Airport ONT

Company: Enterprise Rent-A-Car
Location: Ontario
Posted on: May 3, 2021

Job Description:

Nationaland Alamo has an exciting opportunity for a Customer Experience Representative (CXR)at the ONTARIO Airport! The CXR provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.*This position is based at our National Alamo ONTARIO Airport location at 91761*** This is a Union position. Schedule based on a shift bid. Must have open availability (apart from religious obserances,must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends)****Starting pay is $18.00/hour + commission **As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,.Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in afriendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.Equal Opportunity Employer/Disability/VeteransMust be at least 18 years oldMust have an High school DiplomaMust have a minimum of1 year of salesexperienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observations, must have open availability (must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends)**This position requires a valid driver's license.We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Keywords: Enterprise Rent-A-Car, Ontario , Customer Experience Representative National Alamo ONTARIO Airport ONT, Other , Ontario, California

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