Since 1975, TUMI has been creating world-class business and
travel essentials, designed to upgrade, uncomplicate, and beautify
all aspects of life on the move. Blending flawless functionality
with a spirit of ingenuity, we're committed to empowering journeys
as a lifelong partner to movers and makers in pursuit of their
passions. Designed in America, for Global Citizens everywhere. The
brand is sold globally in over 75 countries through more than 1,900
points of sale. For more about TUMI, visit www.TUMI.com.
Our standards are exceptional, and we stand by everything we
We treat our products, people and clientele with the total
dedication they deserve.
When it comes to forward thinking, we are foremost.
We are all Global Citizens and look to contribute to a global
Each of us is empowered to create personal and collective
As part of our Retail team, the Assistant Manager is responsible
for creating a client experience that accurately reflects the ethos
of our brand while building and maintaining strong client
relationships and driving sales through outstanding service.
The ideal candidate is committed to client service,
demonstrating a strong understanding of, if not passion for, the
luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial
spirit, offering growth opportunities over time as we work together
to increase sales, KPI's, build client awareness, provide
world-class service, and grow the brand.
Performance to Goals:
* Meet and exceed individual and store baseline goals for
personal sales and KPI metrics inclusive of conversion, DPT, UPT
and Client Data Capture.
Leadership and Initiative:
* Display a good sense of initiative, able to plan and
prioritize, displays strategic thinking, and champion change in an
effective manner. * Take pride in work and strives for excellence.
* Take responsibility for performance and complete all assigned
tasks and meet deadlines.
* Training and Developing: Help teach others training content
through consistent roleplay and coaching. Demonstrate an openness
to new ideas and concepts while quickly learning and applying to
the job. Monitor and assist the Store Manager with the training and
development for store associates. Complete quarterly goalsetting
for personal development. * Coaching and Feedback: Clearly
articulate strengths, goals and opportunities. Show critical
thinking capabilities and is solution oriented. Utilize company
tools to create a 360-degree coaching culture. * Networking and
Recruiting: Assist the Store Manager in recruiting and networking
to ensure hiring of high caliber performing team members as well as
maintain an active bench strength of potential candidates.
Communication and Relationship Building:
* Exercise strong written and verbal skills: Adapt communication
skills upwards, laterally and to their team. * Demonstrate ethical
conduct when completing job duties. * Promote the organization's
goals and adapt flexibly to change. * Collaborate effectively with
* Assist the Store Manager with managing the store schedule and
timecards and payroll. * Maintain Tumi University Training. *
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
* Ensure the store follows the visual guidelines and directives.
* Enforce excellent client services through the emphasis of
utilizing client books, thank you cards and executing event
strategies. Ensure a consistent superior client experience.
* Understand the TUMI brand and have true passion for the
lifestyle, clients, and product assortment. * Values a
collaborative environment. * The retail team stands, moves around
the store, lifts, pushes boxes that weigh 30 pounds, and uses a
ladder to complete job duties. * Have strong sales and client
experience, preferably in the luxury market. * Can demonstrate
proven success in meeting sales goals and achieving KPI's. * Have a
strong sense of integrity and an ability to lead by example. * Have
strong time management skills.
* Career pathing * Work-life balance * Training * Paid time off
* Paid holidays * Medical, dental, vision, life insurance * Pet
Insurance * Tuition Reimbursement
Tumi..Perfecting the Journey
* This job description is not an exhaustive list of all
functions that may be required, and this description may be subject
to change. Nothing in this description restricts TUMI's right to
assign or reassign duties and responsibilities to this position at
any time. Employees or applicants who believe they need a
reasonable or religious accommodation should request one from
management or Human Resources. The Company complies with all
applicable accommodation requirements.