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Customer Success Specialist

Company: EmployBridge, LLC
Location: Ontario
Posted on: January 15, 2021

Job Description:

CUSTOMER SUCCESS SPECIALISTWe are seeking a Customer Service Specialist to join our ProLogistix team located in Ontario. If you are someone who thrives on providing exceptional customer service and follow up, then we are the company you have been searching for!Role Summary:The Customer Success Specialist is focused on listening to, caring for and connecting with associates and customers. This role responds to client inquiries and requests in a timely manner to ensure client satisfaction as well as prepares the candidates for Day 1 on job assignment.Your Opportunity:* Coordinate onboarding requirements with the client* Conduct client-specific onboarding for new associates prior to job assignment* Prepare new hire paperwork to ensure legislation requirements are met* Adhere to SOP delivery to include new start check-ins, regular check-ins with clients regarding associates performance/progress, client demands and needs* Visit clients weekly to develop relationships and engage with floor supervisors* Help coordinate associate engagement events* Conduct weekly safety observations* Conduct check-ins with associates on assignment, weekly, via text, email or phone to assess job satisfaction and overall engagement* Complete and updates CRM documentation of job activityYour Attributes:* 1+ years' experience and successful track record of customer relationships and engagement* Experience using various platforms and dashboards to drive effective decisions* Excellent customer service skills, including the ability to react appropriately in stressful situations and deal with difficult customer or vendor situations diplomatically* Should be comfortable leading client and associate conversations* Able to switch tasks throughout the day, prioritize and manage repetitive tasks in a fast-paced environment* Strong communication skills at all levels* Must be able to work flexible hours to accommodate client needs and early start times* Practical experience and comfort with using Microsoft Office products* Reliable transportation to travel to visit client sitesThe EmployBridge StoryEmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches.EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Keywords: EmployBridge, LLC, Ontario , Customer Success Specialist, Other , Ontario, California

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