IT Support Specialist I
Company: Prime Healthcare
Location: Ontario
Posted on: January 12, 2021
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Job Description:
Responsibilities Provides telephone support for helpdesk and all
associated processes. Provides tier one IT support for hardware and
software applications. Utilizes help desk software to keep an
accurate account of all incoming calls. Documents all incidents and
routes call and notifies technicians of any critical situation
requiring immediate attention based on the priority. Maintains the
proper skills necessary to interface with a variety of users
regarding specific problems. Advises the Director/Manager of any
issues that may affect the Information Services
department.#LI-YH1Qualifications Education and Work
ExperienceRequired qualifications:1. Work experience in help desk
activities using a help desk software application2. Knowledge of
E-Mail system fundamentals.3. Understanding of network concepts
(TCP/IP, MS/NT)4. Familiar with internet and WEB browser concepts5.
High School Diploma required for all new hires starting
4/1/14Preferred qualifications:1. A+ certification preferred.2. 0-2
years related work experience and customer service experience
preferred.3. Knowledge of Outlook, MS Office and Active Directory
preferredWe are an Equal Opportunity/Affirmative Action Employer
and do not discriminate against applicants due to veteran status,
disability, race, gender, gender identity, sexual orientation or
other protected characteristics. If you need special accommodation
for the application process, please contact Human Resources. EEO is
the Law:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Keywords: Prime Healthcare, Ontario , IT Support Specialist I, Other , Ontario, California
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