EUC/Deskside Support
Company: Cognizant Technology Solutions
Location: Ontario
Posted on: September 16, 2020
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Job Description:
We are looking for Deskside Support EUC for an immediate need.
This is a client-facing role the candidate will have regular
interactions with various client managers. Responsibilities Provide
L2 technical assistance and support, and resolve problems related
to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktopLaptop software using approved tools Troubleshoot
operating system Troubleshoot connection issues with LANWAN Update
tickets with accurate and timely records of work performed, and
resolution detail Maintain and contribute to a knowledge base
Coordinate hardware warranty repair Escalate to 3rd party vendors
when necessary Responsible for raising and coordinating problem
management issues Perform additional tasks (end userinfra related)
when required Participate in projects and Strong understanding and
skills in SLA, KPI Management
Keywords: Cognizant Technology Solutions, Ontario , EUC/Deskside Support, Other , Ontario, California
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