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Customer Service Representative - Bilingual

Company: ULINE
Location: Ontario
Posted on: May 16, 2020

Job Description:

Bilingual Customer Service Representative
Starting from $20 to $23 per hour
Opportunity for annual bonuses over $6,000

California Branch
2950 Jurupa St., Ontario, CA 91761
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Available Shifts
Monday - Thursday, 1:30 PM to 10 PM, Plus Saturday, 1:30 PM to 10 PM

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities

* Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

* Communicate with customers via phone, email and chat.

* Solve customer problems and find best possible solutions.

* Help customers navigate Uline's website and place orders online.

* Provide knowledgeable answers to questions about products, pricing and availability.

* Respond to shipping inquiries and answer order status questions.

* Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements

* Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree Strongly preferred.

* Bilingual - 100% fluent in both English / Spanish (read, speak, write).

* Desire to provide the best possible experience for our customers.

* Thrive in a fast-paced environment with coaching support.

* Dedicated to excellent attendance.

* Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.

Benefits

* Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.

* 401(k) with 5% employer match.

* Paid holidays and generous paid time off.

* Bonus programs that include annual performance, sales goals and profit sharing.

* Tuition reimbursement.

* Career advancement opportunities.

Employee Perks

* Outdoor patio.

* First-class fitness center.

* Free chair massages.

* Numerous employee-appreciation events throughout the year.

* Opportunities for community involvement.

* Voluntary opportunities for overtime.

* Scholarship program for children of employees.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled

MONPOST
#LI-POST
#ZR

Keywords: ULINE, Ontario , Customer Service Representative - Bilingual, Other , Ontario, California

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