Dispatcher

Location: Ontario
Posted on: March 18, 2020

Job Description:

Under supervision by the Dispatch Manager the Dispatcher ensures that The Company is always represented in a professional and courteous manner. Customer and Service are always capitalized at COMPANY and we have a commitment to success to not only our Customers but also our partners and our peers. A Dispatcher is responsible for handling all of the scheduling, planning and coordinating of Service calls they receive from Customers. They are accountable for dispatching the appropriate Field Service Technicians to the various Customer sites to complete a work order. The Dispatcher is responsible for staying in constant communication with the FOM (Field Operations Manger) to follow up on Service calls, this is to ensure that the work order is complete and the Customer is satisfied.

REQUIRMENTS AND RESPONSIBILITIES

?Must be able to utilize headset and computer terminal to navigate through multiple systems to input and retrieve information.

?Receive incoming work orders from Customer Service Representative and dispatch the Field Service Technician to Customer sites.

?Stay in constant communication with the Field Service Technicians and FOM's in order to troubleshoot any issues that may arise in the field.

?Utilize in house mapping system for routing of Technicians and Route Salesmen.

?Position requires ability to work in a very structured environment with a diverse workforce.

?Must be able to maintain complete knowledge of all Service tasks and programs and adapt to dynamic, constantly changing telecommunications environment.

?Accountable for Service calls, attendance, and adherence to work schedule.

?From time to time, special projects may require a departure from or addition to regular duties.

?Other essential duties as may be assigned by the supervisor.

COMPETENCIES

To perform this job successfully, the Customer Service Representative must be comfortable working with our in house Customer Service department system. The requirements listed below are representative of the knowledge, skill, and/or ability required.

?Excellent oral and written communication skills.

?Knowledge of Microsoft Based Systems to include but not limed to: Word, Excel, and Outlook.

?Experience with 10 key.

?Demonstrated ability to make quick and accurate decision.

?Strong interpersonal skills in order to effectively communicate with Customers, vendors, employees, and Upper Management.

?Ability to manage multiple tasks with changing priorities while meeting heavy deadlines.

?The capacity to work under pressure and the adaptability to work in an ever-changing environment.

MINIMUM REQUIREMENTS

?High school diploma or its equivalent.

?Two years of prior dispatch experience preferably working in a call center environment.

?Capability to type 35 WPM, and the ability to type for up to 90% of a workday.

?Flexible for any shift including weekends and all major holidays.

?Background in Beverage or Manufacturing industry is a plus. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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