HelloTech

Company: HelloTech
Location: Lake Havasu City
Posted on: February 21, 2026

Job Description:

HelloTech, a leader in nationwide in-home tech support, is seeking a HelloTech Support Specialist to join our dynamic team. This role is centered on providing exceptional technical assistance directly within customers' homes, solving issues ranging from TV mounting to complex smart home system installations. Ideal candidates will be deeply passionate about technology, have excellent problem-solving skills, and possess the ability to communicate complex technical details in an understandable manner. This position offers a unique opportunity to bring tech solutions directly to the consumer, enhancing their day-to-day lives through technology. Travel to clients' locations to provide direct technical support and installation services. Diagnose and resolve technical issues with consumer electronics and smart home devices. Educate customers on device setup, functionality, and maintenance to ensure a seamless user experience. Install and configure software and hardware systems, ensuring full integration in diverse tech environments. Maintain up-to-date knowledge of the latest technologies and provide recommendations to clients about potential upgrades or new products. Record customer interactions, processes, and effective solutions into the support database. Collaborate with tech teams to enhance service techniques and overall customer satisfaction. Strong familiarity with consumer electronics and smart home technology. Excellent troubleshooting and diagnostic skills. Ability to handle tools and devices for installation processes. Professional disposition and ability to work directly with customers in their homes. Strong communication and teaching skills to educate clients on technology uses. CompTIA IT Fundamentals (ITF) Certified Information Systems Security Professional (CISSP) - optional but advantageous.

Keywords: HelloTech, Ontario , HelloTech, IT / Software / Systems , Lake Havasu City, California