Customer Service
Location: Ontario
Posted on: October 1, 2024
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Job Description:
Job Title: Customer Service Representative
Department: Customer Service
Reports to: Supervisor/ Manager/VP Service Operations
Monday - Friday
Hours: 1st two weeks of training 6am - 3pm. Regular hours 10am ?
7pm
SUMMARY
Under supervision by the Customer Service Manager the Customer
Service Representative ensures that The **** Company is always
represented in a professional and courteous manner. Customer and
Service are always capitalized at **** and we have a commitment to
success to not only our Customers but also our partners and our
peers. A Customer Service Representative is responsible for
receiving inbound Customer calls and the documenting of Customer
information in the computer system. The information collected and
documented is always submitted to the appropriate dispatcher to
ensure completion of the call.
MINIMUM REQUIREMENTS
?High school diploma or its equivalent.
?Previous Customer Service experience preferably working in a call
center environment.
?Capability to type 35 WPM, and the ability to type for up to 90%
of a workday.
?Background in Beverage or Manufacturing industry is a plus.
REQUIRMENTS AND RESPONSIBILITIES
?Must be able to utilize headset and computer terminal to navigate
through multiple systems to input and retrieve information.
?Receive Customer requests by telephone, fax, mail etc. They must
analyze the request, document and route to the appropriate
dispatcher.
?Position requires ability to work in a very structured environment
with a diverse workforce.
?Must be able to adapt to dynamic, constantly changing
telecommunications environment.
?Accountable for call quality, attendance, and adherence to work
schedule.
?From time to time, special projects may require a departure from
or addition to regular duties.
?Other essential duties as may be assigned by the supervisor.
COMPETENCIES
To perform this job successfully, the Customer Service
Representative must be comfortable working with **** CSS; our in
house Customer Service department system. The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
?Excellent oral and written communication skills.
?Knowledge of Microsoft Based Systems to include but not limed to:
Word, Excel, and Outlook.
?Demonstrated ability to make quick and accurate decisions when
dealing with Customers.
?Strong interpersonal skills in order to effectively communicate
with Customers, vendors, employees, and Upper Management.
?Ability to manage multiple tasks with changing priorities while
meeting heavy deadlines.
?The capacity to work under pressure and the adaptability to work
in an ever-changing environment.
If you are interested in applying for this great opportunity call
Jessica Saleeb at the Corona AppleOne today!!
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Ontario , Customer Service, IT / Software / Systems , Ontario, California
Click
here to apply!
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