Job Title: Customer Service Representative
Reports to: Supervisor/ Manager/VP Service Operations
Under supervision by the Customer Service Manager the Customer
Service Representative ensures that The Company is always
represented in a professional and courteous manner. Customer and
Service are always capitalized and we have a commitment to success
to not only our Customers but also our partners and our peers. A
Customer Service Representative is responsible for receiving
inbound Customer calls and the documenting of Customer information
in the computer system. The information collected and documented is
always submitted to the appropriate dispatcher to ensure completion
of the call.
REQUIRMENTS AND RESPONSIBILITIES
?Must be able to utilize headset and computer terminal to navigate
through multiple systems to input and retrieve information.
?Receive Customer requests by telephone, fax, mail etc. They must
analyze the request, document and route to the appropriate
?Position requires ability to work in a very structured environment
with a diverse workforce.
?Must be able to adapt to dynamic, constantly changing
?Accountable for call quality, attendance, and adherence to work
?From time to time, special projects may require a departure from
or addition to regular duties.
?Other essential duties as may be assigned by the supervisor.
To perform this job successfully, the Customer Service
Representative must be comfortable working with CSS; our in house
Customer Service department system. The requirements listed below
are representative of the knowledge, skill, and/or ability
?Excellent oral and written communication skills.
?Knowledge of Microsoft Based Systems to include but not limed to:
Word, Excel, and Outlook.
?Demonstrated ability to make quick and accurate decisions when
dealing with Customers.
?Strong interpersonal skills in order to effectively communicate
with Customers, vendors, employees, and Upper Management.
?Ability to manage multiple tasks with changing priorities while
meeting heavy deadlines.
?The capacity to work under pressure and the adaptability to work
in an ever-changing environment.
?High school diploma or its equivalent.
?Previous Customer Service experience preferably working in a call
?Capability to type 35 WPM, and the ability to type for up to 90%
of a workday.
?Background in Beverage or Manufacturing industry is a plus.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected