Customer Service

Location: Ontario
Posted on: March 18, 2020

Job Description:

Job Title: Customer Service Representative

Department:Customer Service

Reports to: Supervisor/ Manager/VP Service Operations

SUMMARY

Under supervision by the Customer Service Manager the Customer Service Representative ensures that The Company is always represented in a professional and courteous manner. Customer and Service are always capitalized and we have a commitment to success to not only our Customers but also our partners and our peers. A Customer Service Representative is responsible for receiving inbound Customer calls and the documenting of Customer information in the computer system. The information collected and documented is always submitted to the appropriate dispatcher to ensure completion of the call.

REQUIRMENTS AND RESPONSIBILITIES

?Must be able to utilize headset and computer terminal to navigate through multiple systems to input and retrieve information.

?Receive Customer requests by telephone, fax, mail etc. They must analyze the request, document and route to the appropriate dispatcher.

?Position requires ability to work in a very structured environment with a diverse workforce.

?Must be able to adapt to dynamic, constantly changing telecommunications environment.

?Accountable for call quality, attendance, and adherence to work schedule.

?From time to time, special projects may require a departure from or addition to regular duties.

?Other essential duties as may be assigned by the supervisor.

COMPETENCIES

To perform this job successfully, the Customer Service Representative must be comfortable working with CSS; our in house Customer Service department system. The requirements listed below are representative of the knowledge, skill, and/or ability required.

?Excellent oral and written communication skills.

?Knowledge of Microsoft Based Systems to include but not limed to: Word, Excel, and Outlook.

?Demonstrated ability to make quick and accurate decisions when dealing with Customers.

?Strong interpersonal skills in order to effectively communicate with Customers, vendors, employees, and Upper Management.

?Ability to manage multiple tasks with changing priorities while meeting heavy deadlines.

?The capacity to work under pressure and the adaptability to work in an ever-changing environment.

MINIMUM REQUIREMENTS

?High school diploma or its equivalent.

?Previous Customer Service experience preferably working in a call center environment.

?Capability to type 35 WPM, and the ability to type for up to 90% of a workday.

?Background in Beverage or Manufacturing industry is a plus.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Ontario , Customer Service, IT / Software / Systems , Ontario, California