OntarioRecruiter Since 2001
the smart solution for Ontario jobs

Customer Service

Location: Ontario
Posted on: March 18, 2020

Job Description:

Job Title: Customer Service Representative

Department:Customer Service

Reports to: Supervisor/ Manager/VP Service Operations


Under supervision by the Customer Service Manager the Customer Service Representative ensures that The Company is always represented in a professional and courteous manner. Customer and Service are always capitalized and we have a commitment to success to not only our Customers but also our partners and our peers. A Customer Service Representative is responsible for receiving inbound Customer calls and the documenting of Customer information in the computer system. The information collected and documented is always submitted to the appropriate dispatcher to ensure completion of the call.


?Must be able to utilize headset and computer terminal to navigate through multiple systems to input and retrieve information.

?Receive Customer requests by telephone, fax, mail etc. They must analyze the request, document and route to the appropriate dispatcher.

?Position requires ability to work in a very structured environment with a diverse workforce.

?Must be able to adapt to dynamic, constantly changing telecommunications environment.

?Accountable for call quality, attendance, and adherence to work schedule.

?From time to time, special projects may require a departure from or addition to regular duties.

?Other essential duties as may be assigned by the supervisor.


To perform this job successfully, the Customer Service Representative must be comfortable working with CSS; our in house Customer Service department system. The requirements listed below are representative of the knowledge, skill, and/or ability required.

?Excellent oral and written communication skills.

?Knowledge of Microsoft Based Systems to include but not limed to: Word, Excel, and Outlook.

?Demonstrated ability to make quick and accurate decisions when dealing with Customers.

?Strong interpersonal skills in order to effectively communicate with Customers, vendors, employees, and Upper Management.

?Ability to manage multiple tasks with changing priorities while meeting heavy deadlines.

?The capacity to work under pressure and the adaptability to work in an ever-changing environment.


?High school diploma or its equivalent.

?Previous Customer Service experience preferably working in a call center environment.

?Capability to type 35 WPM, and the ability to type for up to 90% of a workday.

?Background in Beverage or Manufacturing industry is a plus.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Ontario , Customer Service, IT / Software / Systems , Ontario, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Linux System Administrator
Description: LINUX SYSTEM ADMINISTRATOR br br JOB NUMBER br FULL/PART TIME br SCHEDULE br SALARY br br 202002052281 br Full Time br 8AM - 5PM br Commensurate with Experience br br POSITION (more...)
Company: University of California - Riverside
Location: Riverside
Posted on: 04/5/2020

QA Engineer - Java (Insights for ArcGIS)
Description: OverviewHelp advance the capabilities of Insights for ArcGIS, web-based data analytics made for advanced location intelligence and used to explore spatial analytical problems. It gives our users the power (more...)
Company: Esri
Location: Redlands
Posted on: 04/5/2020

C++ Software Engineer - Graph Algorithms
Description: OverviewDo you ever wonder what's the best way to get to a taco stand, how many are within 10 minutes of your current location, or how you can optimize traveling to all of them to savor the ultimate taco (more...)
Company: Esri
Location: Redlands
Posted on: 04/6/2020

Software Developer - Site Reliability Engineering
Description: OverviewAre you looking to make a positive difference in the world Do you have serious Java skills Do you have a passion for making software scale and perform reliably Then consider Esri. ArcGIS Enterprise (more...)
Company: Esri
Location: Redlands
Posted on: 04/5/2020

C++ Software Engineer - Network Dataset
Description: OverviewHave you ever wondered what goes into creating a routable transportation network Or how you can build additional information into a transportation network to get different route results like (more...)
Company: Esri
Location: Redlands
Posted on: 04/5/2020

Technical Writer - Focused Geospatial Systems
Description: OverviewAre you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform's developers Use your passion for writing and interest in cutting-edge (more...)
Company: Esri
Location: Redlands
Posted on: 04/6/2020

Windows Desktop Developer - ArcGIS Pro
Description: OverviewPassionate about working with off-the-shelf solutions that will impact the work of hundreds of thousands of users Join our ArcGIS Pro team and create new and exciting software that allows organizations (more...)
Company: Esri
Location: Redlands
Posted on: 04/6/2020

IT Supervising Applications Developer (Riverside County Information Technology - RCIT)
Description: The County of Riverside Information Technology Department is seeking an innovative, energetic IT Supervising Applications Developer to join our team managing the County's websites. The selected candidate (more...)
Company: County of Riverside
Location: Riverside
Posted on: 04/5/2020

Software Developer - .NET SDKs C#
Description: OverviewDo you have a flair for designing SDKs that make common use cases easy, while keeping the SDK highly flexible for unknown scenarios Do you like to stay ahead of the market and design with tomorrow's (more...)
Company: Esri
Location: Redlands
Posted on: 04/5/2020

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels--, located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : In-Home Usage Tester Product (more...)
Company: American Consumer Panels
Location: Henderson
Posted on: 04/5/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Ontario RSS job feeds