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Field Support Rep (Merchandiser) - Ontario, CA

Company: Redbox
Location: Ontario
Posted on: July 30, 2022

Job Description:

At Redbox we''re passionate about our products, and we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers and prefer to not be confined to a desk, you might love being a Field Support Representative. You''ll work independently throughout the day (in partnership with your manager) to ensure our customers are taken care of and company goals are met. You will have the opportunity to be the face of Redbox and its clients to our customers, gaining valuable knowledge and experience to grow your this job, you will use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox and clients'' kiosks . You will work in an environment where your route, daily tasks and weather conditions can change on a regular basis. You must also be able to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within both your personal vehicle and residence.Key ResponsibilitiesUsing personal vehicle, travels to assigned kiosks/locations and performs assigned tasks including but not limited to collecting product, restocking, and updating marketing materialsKeeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)Follows a specifically designed daily merchandising route including regular visits to shipping and warehouse locationsProvides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employeesReceives all product and materials and communicates any variances to the Regional Operations Supervisor prior to merchandisingCommunicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)Protects all company merchandise/product and ensures kiosks are properly securedCleans kiosks and ensures they are kept in proper working orderLoads and unloads product from automobile, residence and warehousePerforms other related duties as assignedEducation & ExperienceHigh School Diploma or GED preferredMinimum of 1 year of experience in a customer facing position requiredBasic computer skills required (internet, email, and using Microsoft Products and Services)1 year of merchandising or field operations experience preferredKnowledge, Skills & AbilitiesDemonstrates strong organizational, multi-tasking and problem solving skillsMust be able to effectively communicate and collaborate with othersBasic Smartphone operation and App installation knowledgeAbility to work independently with a high degree of self motivationMust be able to work in a variety of weather conditions including extreme weatherAbility to use small hand tools such as a screwdriver, pliers, cutter, hex wrench or other tools deemed necessary to the jobAbility to read, understand, and follow procedures, safety policies, and company protocolsOther RequirementsMust have a reliable vehicle, valid driver''s license, and valid car insuranceMust have an excellent driving recordMust have the ability to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within personal vehicle and residenceMust have daily access to a computer with Internet connection in order to access company email, trainings, all work instruction needed to perform job duties, etc.We conduct MVR, drug screen and background checksPhysical RequirementsAbility to lift and carry up to 50 lbs. frequently throughout the workdayAbility to lift up to 20 lbs. above shoulders on a regular basis throughout the dayAbility to bend, kneel, push, pull and stand on a regular basis throughout the workdayAbility to climb a step stool frequently throughout the dayThis job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the needs of the organization.Please click, /redbox-4-page-benefit-overview-2022/0103725001636759862to view Benefits offered by Redbox for this role.Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please seeEEO is the Law.

Keywords: Redbox, Ontario , Field Support Rep (Merchandiser) - Ontario, CA, Hospitality & Tourism , Ontario, California

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