Customer Service Rep- Distribution
Company: Mohawk Industries, Inc.
Posted on: November 12, 2021
Join the largest manufacturer of tile and natural stone in the
United States and watch your career stand out with Dal-Tile, a
subsidiary of Mohawk Industries. Our close-knit team of dedicated
professionals has made us the success we are today. In exchange for
their hard work, we support our people with a family-friendly work
environment, a commitment to promoting from within, unique benefits
that go beyond just medical and dental, and a belief that every
employee deserves a productive life outside of work. If this sounds
outstanding to you, take the first step forward and explore a
career with Dal-Tile. Shift 11am- 7:30pm-- The Customer Service
Representative provides effective customer service for all internal
and external customers by addressing customer issues in a timely
manner and providing resolution
- Receives, investigates and responds to all customer inquiries
regarding shipments, products and complaints.
- Provides timely and accurate information to customers
concerning orders, returns, shipments and products.
- Processes customer orders/changes according to standard
- Coordinates and obtains approval for same day shipments.
- Calls customers when necessary to advise of shipment delays
and/or other information pertaining to their order.
- Provides timely feedback to supervisor regarding service
failures or customer concerns.
- Partners with sales and marketing to ship samples and meet and
exceed customer---s service expectations.
- Monitors equipment or processes and reports problems to
- Follows standard operating procedures.
- Keeps area safe, clean and organized.
- Performs other related duties as required. Education and
Experience Requirements: High school diploma or equivalent
experience 0 -1 year previous customer service experience Excellent
interpersonal and communication skills. Good listening skills.
Ability to read and write in English. Excellent customer services
skills. Ability to organize and manage multiple priorities. Must be
a team player.-- Must be proficient in MS Word and Excel While
performing the duties of this job, the employee is regularly
required to stand, use hands and reach with hands and arms. The
associate is required to walk, stoop, kneel, crouch, or crawl. The
associate may sit, climb or balance, talk or hear. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions We offer competitive salary and a
comprehensive benefits package, career opportunities, and an
environment of creativity and growth.-- Examples include:-- Company
Match on 401k,--Employee Purchase Discount, and Tuition
Reimbursement. Dal-Tile is a proud supporter of our U.S. military,
veterans and their families - Thank You for Your Service! Active
military, transitioning service members and veterans are strongly
encouraged to apply. Mohawk Industries, Inc. is an Equal
Opportunity Employer including disability/veteran committed to an
inclusive workplace and a proud Drugs Don---t Work
Keywords: Mohawk Industries, Inc., Ontario , Customer Service Rep- Distribution, Hospitality & Tourism , Ontario, California
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