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Staffing Customer Service Specialist (bilingual English/Spanish)

Company: ProLogistix
Location: Ontario
Posted on: November 12, 2021

Job Description:

Job Description CUSTOMER SUCCESS SPECIALIST We are seeking a Customer Service Specialist to join our ProLogistix team located in Ontario. If you are someone who thrives on providing exceptional customer service and follow up, then we are the company you have been searching for Employbridge is a place where career and passion come together Role Summary: The Customer Success Specialist is focused on listening to, caring for and connecting with associates and customers. This role responds to client inquiries and requests in a timely manner to ensure client satisfaction as well as prepares the candidates for Day 1 on job assignment. Your Opportunity: -- Conduct client-specific onboarding for new associates prior to job assignment -- Prepare new hire paperwork -- Complete new start check-ins and regular check-ins with clients regarding associates performance/progress -- Visit clients weekly to develop relationships and engage with floor supervisors -- Help coordinate associate engagement events -- Follow up with associates on assignment, weekly, via text, email or phone to ensure job satisfaction and overall engagement -- Complete and updated branch database of all activity Your Attributes: -- 1 years' staffing industry experience and successful track record of customer/associate relationships and engagement -- Fluency in Spanish -- Comfortable leading client and associate conversations -- Able to switch tasks throughout the day, prioritize and manage repetitive tasks in a fast-paced environment -- Strong communication skills at all levels -- Must be able to work flexible hours to accommodate client needs and early start times -- Practical experience and comfort with using Microsoft Office products -- Reliable transportation to travel to visit client sites The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400 branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com. EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Company Description www.employbridge.com www.prologistix.com

Keywords: ProLogistix, Ontario , Staffing Customer Service Specialist (bilingual English/Spanish), Hospitality & Tourism , Ontario, California

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