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Customer Service Rep II

Company: Dawn Food Products
Location: Ontario
Posted on: November 12, 2021

Job Description:

Position Summary: Supports and works directly with the customers, sales force and other Dawn Team Members to meet and exceed customer's needs. CSR's are the first line of representation and interaction with the customers. Position Responsibilities: * Receive inbound phone inquiries covering all aspects of customer service/customer needs. * Handle inquiries and resolve customer issues. * Enter and maintain customer orders and ensure accuracy (pricing, quantities, correct materials). * Collaborate with sales force to build relationships/rapport with customers. * Monitor shortage reports and communicate shortages to customers and sales team. * Assist and support our Digital platform journey through advocating, training, and utilization. * All other duties and responsibilities as assigned by team manager. Minimum Education Qualifications: * Highschool or GED Minimum Experience Qualifications (include number of years for specific experience): * 1-year experience working in some capacity with customer service and general office. Required: * Spanish Speaking is preferred Here at Dawn, our crisis management team is meeting regularly to assess our response to COVID-19. As part of this, we are looking at potential changes in our interview and onboarding process, as your health and safety is of the utmost importance to us. We encourage you to check back frequently and know that recruiters will be in touch with candidates as needed. We appreciate your interest in becoming part of the Dawn Family and will continue to make updates as new information becomes available. Thank you, Dawn Recruitment Team An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationaal origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Dawn Food Products, Ontario , Customer Service Rep II, Hospitality & Tourism , Ontario, California

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