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Customer Service 3

Company: Pilot Freight
Location: Ontario
Posted on: November 23, 2020

Job Description:

Essential Functions:

  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
  • Perform other duties as assigned
    SKILLS/COMPETENCIES:
    • Excellent oral and written communication and problem-solving skills
    • Technological aptitude using the internet and on-line tools
    • High energy with the ability to multi-task
    • Excellent organizational skills with emphasis on detail
      EDUCATION:
      • High School or better

        EXPERIENCE:

        4 years customer service experience

        PHYSICAL REQUIREMENTS:

        This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Keywords: Pilot Freight, Ontario , Customer Service 3, Hospitality & Tourism , Ontario, California

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