General Manager Toyota Arena
Company: ASM Global
Location: Ontario
Posted on: January 27, 2023
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Job Description:
Job Title: General Manager
Department: Administration
Reports To: Regional Vice President
Classification: Exempt
Compensation: Annual Salary up to $165,000.00
Summary:
Responsible for overall management, promotion and operation of the
facility, including purchasing, booking, marketing, finance, human
resources, food and beverage, box office, marketing, security,
production, maintenance, parking and related operations by
performing the following duties personally or through
subordinates.
Essential Duties and Responsibilities: Include the following. Other
duties may be assigned.
--- Maintains active contact with the Client/Contract
Administrator. Monitors SMG compliance with all provisions of the
services contract.
--- Aggressively promotes the use of the facility to maximize its
utilization.
--- Negotiates lease agreements as determined necessary and in the
best interests of the facility.
--- Negotiates contracts and agreements with event organizers,
hosts, managers and agents.
--- Establishes and maintains effective working relationships with
the Client/Contract Administrator, tenants, government departments
and agencies, entertainment/convention industry, community and
civic organizations to encourage continual and regular use of the
facility.
--- Coordinates facility involvement with Convention and Visitors
Bureau, as well as other appropriate destination marketing
agencies.
--- Assures the coordination, implementation and administration of
specific plans and programs prescribed by corporate directives, to
include: matters of training and development; quality assurance;
energy efficiency; safety/emergency procedures, crowd control and
crisis management procedures, or other areas as needed.
--- Develops and implements facility goals in accordance with the
management contract, the Client's objectives, corporate policy, and
good business practice.
--- Prepares and maintains required and necessary reports/records
for the Client/Contract Administrator and for the Corporate
Office.
--- Plans, organizes, coordinates and directs all activities and
personnel engaged in maintaining and operating the facility.
--- Assists and coordinates with the development of the annual
operating calendar, activity schedules, projections for attendance
and/or revenue.
--- Conducts marketing, budgeting and weekly staff meetings.
--- Directs the development and administers the execution of
operating and marketing financial plans and documents; to include,
operating revenue and expense budgets; capital expense plans and
budgets.
--- Provides for control of day-to-day operations; assuring the
coordination of plans, programs and events; conducts post-event
operational and financial review and analysis.
--- Provides final approval of all contracts and agreements with
suppliers, promoters, and tenants for necessary activities and
services at the facility.
--- Provides or coordinates for timely and effective response to
directives and requests received from internal and external
organizations, agencies, departments and individuals; assures and
maintains the integrity of the facility and SMG in all forms of
communication and personal contacts.
--- Oversees and advises Human Resources on any necessary
revisions/modifications to the staffing plans, including number and
types of employees, essential functions, salaries, and
benefits.
--- Assures the administration of personnel and the operation of
plant and facilities are conducted in accordance with applicable
local, state and federal regulations.
--- Evaluates facility practices and recommends improvements to
better reflect the needs of the Client and the facility, and/or to
improve the efficiency and safety of operations, in compliance with
SMG policies and procedures.
--- Responsible for recruiting, training, supervising and
evaluating administrative and supervisory staff.
--- Establishes and maintains effective working relationships with
the tenants, employees, union representatives and the general
public.
Supervisory Responsibilities:
Manages subordinate Directors and Managers who supervise employees
in the Finance, Marketing, Operations, Food & Beverage Departments
or other facility departments. Is responsible for the overall
direction, coordination, and evaluation of these units. Carries out
supervisory responsibilities in accordance with SMG's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
appraising performance; rewarding; disciplining employees in
conjunction with Human Resources; addressing complaints and
resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education and/or Experience:
--- Bachelor's Degree (BA) from a four-year accredited college or
university with major course work in business or public
administration or related fields facility of similar size and
description or, equivalent combination of education and
experience.
--- Experience in contract negotiation, business law, purchasing
procedures, and supervising personnel.
--- Experience in labor relations and union contracts, if
applicable.
Skills and Abilities:
--- Excellent communication and interpersonal skills and
organizational ability Ability to work with and maintain highly
confidential information is required.
--- Ability to work simultaneously with a broad variety of vested
interest groups and to foster a cooperative environment.
--- Demonstrated knowledge of the principles and practices used in
the successful management of entertainment or convention facilities
of a similar description.
--- Ability to anticipate problems and implement immediate
corrective action.
--- Ability to perform effectively under significant pressure
typically associated with meeting the demands and timetables of the
entertainment industry.
--- Considerable knowledge of event solicitation and presentation,
public relations, advertising and media relations and event
planning.
--- Considerable knowledge of safety regulations and other federal,
state or local laws and regulations Strong orientation towards
hospitality/customer service for the meeting, convention and
entertainment industry.
--- Basic knowledge of facility operating standards, building
maintenance, custodial, personnel and office management.
--- Effective supervisory skills. Ability to deal effectively with
human resource and personnel problems; to deal constructively with
conflict; to motivate, provide counsel and execute applicable
solutions.
--- Ability to manage a facility of same size and type.
Computer Skills:
To perform this job successfully, an individual should have some
knowledge of computers; knowledge of Spreadsheets and Word
Processing and standard office equipment is helpful.
Other Qualifications:
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision.
Ability to work flexible hours, including nights, weekends, and
holidays in addition to normal business hour as needed.
Must have professional attitude and appearance.
Some travel required.
Note
The essential responsibilities of this position are described under
the headings above. They may be subject to change at any time due
to reasonable accommodation or other reasons. Also, this document
in no way states or implies that these are the only duties to be
performed by the employee occupying this position.
Recruiter- Wendy Canahui
ASM Global - Convention Center
2000 E. Convention Center way
Ontario, CA. 91764
Applicants that need reasonable accommodations to complete the
application process may contact 909-937-3013
SMG Global is an Equal Opportunity/Affirmative Action employer, and
encourages Women, Minorities, Individuals with Disabilities, and
protected Veterans to apply. VEVRAA Federal Contractor.
Keywords: ASM Global, Ontario , General Manager Toyota Arena, Executive , Ontario, California
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