Base Manager
Company: Travelopia
Location: Ontario
Posted on: January 26, 2023
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Job Description:
Le Boat, part of Travelopia, is Europe's leading provider of
inland waterway boating holidays. Currently operating in 9
countries, with a fleet of 900 charter boats, we attract customers
from all over the world. We are passionate about providing
outstanding quality and service. Le Boat has been established for
more than 50 years'This is a fantastic opportunity to take the helm
of one of our Le Boat bases. You will play a key role in supporting
our growth and improvement plans with responsibility for managing
our people, fleet, facilities, vehicles, offices, equipment and
assets. You will also be working to improve service and fleet
quality for our customers whilst developing external relationships
with our suppliers and 3rd parties locallyWe are seeking a strong,
enthusiastic, flexible and experienced Manager with a track record
of improving results and the ability to lead and implement change.
Your management skills and ability will be well suited to working
independently and on your own initiativeMain DutiesTake
responsibility for the operational and commercial performance of
our business
Ensure Health and Safety is at the forefront of everything we do
and that base and boating operations are fully compliant with
regulations and industry best practice, following company policy at
all times
Manage, motivate and lead the team to drive operational improvement
and efficiency to support future growth plans
Lead on the recruitment, training and development of your team
Ensure adequate staffing levels are in place to cover operational
requirements whilst controlling costs within set budgets
Develop, monitor and improve upon local operating procedures and
policies
Ensure that resources are organised and deployed to maximum effect
on the fleet to ensure the boats are well maintained, presented and
that overall quality meets company standards supporting the
technical and cleaning team with their work
Take responsibility for the office, reception and base
administration reviewing all systems and processes locally and
supporting the Assistant Manager and Reception team with their
work
Take a hands-on approach to the job with both office based work and
practical duties including fleet and base maintenance
Ensure all phone/email/walk in enquiries (internal and external)
are handled professionally and promptly
Ensure Customer complaints and 3rd party claims are handled
professionally and resolved swiftly in accordance with company
guidelines and procedures
Ensure supplier orders, invoices and payments are well managed
keeping track of spend versus budget through tools such as the PO
register
Oversee stock management - keeping accurate records and making
adjustments as stock is consumed or added
Take responsibility for annual paperwork required for the fleet
with regards to licenses and MOT compliance
Prepared and submit staff planning (including call out support for
customers during their cruise) and prepare payroll for submission
each month
Ensure boats are turned around and presented in pristine
condition
Drive performance and achieve CSQ and sales targets in all
areas
Keep accurate records and facilitate enquiries from internal
departments e.g. finance
Account for all monies utilising company systems and in accordance
with company procedures
Ensure boat briefings and customer training is conducted to a high
standard and that customers leave feeling confident with their
boat
Support customers throughout their cruise in terms of technical
assistance, breakdown call outs and general tourist/boater
information and advice
Ensure all VIP/Staff bookings and company events are planned and
organised to a high standard
Ensure the technical team are maintaining the fleet to the highest
of standards in terms of presentation to the customer and
reliability
Provide updates on plans and progress regularly to the Regional
Manager and regular information to other departments in the
business as required
Ensure all base buildings, equipment, boats, assets, cash,
valuables are secure from damage/loss/theft and any incidents are
reported promptly
Any additional duties at the discretion of the business and the
Regional ManagerCompany Objectives
Improve the customer experience
Ensure customers complete satisfaction questionnaires at the end of
each charter and that scores are in line with targets
Pro-actively work to avoid complaints and compensation, resolving
all issues raised locally
Deliver revenue targets
Ensure all technical problems are avoided where possible and when
they do occur that they are resolved immediately to ensure the
boats are available to charter throughout the season
Maximise all opportunities with your customers in terms of up-sell
of ancillary services, hire equipment and merchandise
Manage costs within allocated budgetsSkills Required
Ambitious, enthusiastic, strong General Management skills and
experience
A great organiser and leader of people
Excellent interpersonal skills with ability to build
internal/external relationships and teams who can deliver
exceptional service to customers
Commercial mind-set with a track record of delivering results
Excellent PC skills
Able to work with deadlines, targets and objectives
Able to work independently and on own initiative
Willingness and flexibility to travel as required by the
business
Previous management experience in the tourism industry
Driving license
English, additional languages would be advantageous
Great enthusiasm for holidays and the Le Boat product (boating
experience or boating license for inland waterways would be
advantageous)
Technical/Maintenance skills and experience would be
advantageous
$60000.00 to $64000.00 per year Car company + company mobile
Keywords: Travelopia, Ontario , Base Manager, Executive , Ontario, California
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