Manager, Client Success

Company: SPECTRUM
Location: Ontario
Posted on: January 19, 2023

Job Description:

Spectrum Reach () grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative. Spectrum Reach is looking for a dynamic Sales Support Manager to support our media market in Ontario, CA.

What You Will Do:
The Sales Support Manager oversees a team of Account Planners and Account Coordinators who provide pre-sale and post-sale support to advertising Account Executives. This position plays a key role in hiring, training, coaching and developing a team of 8-12 sales support professionals. The goal of this team is to help free up Account Executive's time as well as to provide efficient and timely support of our clients to meet their advertising needs. The Sales Support Manager will report to the Sr. Regional Sales Support Manager of the market, and will have a strong dotted line reporting relationship to the Sales Support leadership team.

Major duties & responsibilities:
Oversee all market APs and ACs
Review and adjust workloads of APs and ACs appropriately
Understand and work to improve the workflow for all lines of business
Understand all available sales products (TV and Digital advertising products)
Responsible for interviewing, selecting and onboarding all ACs and APs.
Plays a major role in overseeing career development and progression for team members.
Regularly meets with Sales management to understand and improve the sales experience for Account Executives.
Works cross functionally with Operations, Finance, Pricing and Inventory, Production, Field Research and Marketing to ensure workflow is working appropriately.
Support LSM and GM with sales tracking
Manage market trade requests and needs
Manage market autofill lists for the GM
Review monthly KPIs and determine needs of the market and the ongoing training needs of team members.
Assists in market reporting that is requested
Serves on a team with other Sales Support Supervisors to recommend best practices for other markets to adopt.

Who We Are:
Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.

With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach's consultative team brings advertisers effective, efficient ways to turn our audiences into their customers. What We're Looking For: Minimum three to five years of experience in an Ad sales environment, with a background in Sales Support, Account Planning, or Operations, is preferred. Knowledge of Ad Sales products (TV & digital) is preferred. At least two plus years of previous experience supervising other team members is highly preferred. Related experience providing coaching, performance management and team development is also ideal. A Bachelor's degree is preferred but not required. A proven track record of having a high attention to detail is necessary.

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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $78,900.00 to $182,900.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Ontario , Manager, Client Success, Executive , Ontario, California