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Delivery Operations Manager

Company: NH Services
Location: Ontario
Posted on: May 10, 2022

Job Description:

Job Description Summary Reporting to the Transportation & Drayage Manager, the Middle & Last-Mile Delivery Operations Manager is responsible for managing the physical delivery of orders to consumers, internal business units, and external customers. The successful candidate in this role will have experience with last-mile delivery systems in an e-commerce environment, as well as experience in business startup and scaling environments. NOTE: To apply and to view the full position description including all of the required qualifications copy and paste this link into your browser: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cidacc257c7 -3d8b-4031-afbb-f057f5c42111& ccId19000101_000001 &jobId432911&sourceCC2&langen_US Primary Responsibilities This individual has direct responsibility over employee and contingent agency drivers, dispatch staff, capital equipment and facilities. Manages all aspects of growing parcel delivery operations. Hires, directs and trains dispatchers, drivers, and other staff as required. Manages workflows to ensure timely and accurate delivery of customer orders. Develops and uses KPI's and reports to track efficiency and profitability. Ensures adequate capacity is available for deliveries to residential locations and Company facilities. Develops and maintains a culture of safety and teamwork. Collaborates with other departments to provide excellent service to internal and external customers. Collaborates with Safety and Fleet Services to ensure compliance for drivers and equipment. Ensures financial performance for Home Delivery Operations (P&L Responsibility) Investigates accidents and safety issues. Sets departmental policies and processes. Prepares reports and invoicing statements for approval Leads and participates in safety meetings. Manages driver and staff training programs. Provides support for special transportation needs as required. Analyze volume, trends, and performance data to determine areas for growth in terms of revenue and geographic coverage. Other duties as assigned by department supervisor, manager, and/or executive management. The duties and responsibilities described above may provide only a partial description required from this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities Required: Strong analytical background: ability to generate reports, solve problems through data analysis, and achieve results through performance metrics is a key factor to success in this role. Superior organization, time management, and prioritization skills. Proven experience as a supervisor or manager of local delivery personnel. Maintain employee motor vehicle records within Company standards for insurability. Attention to detail and high level of accuracy Demonstrated strong sense of integrity Excellent leadership and conflict resolution skills Problem-solving and decision making skills Excellent verbal and written communications skills Equipment Knowledge: Solid knowledge of Microsoft Office Suite (Excel, Word and Outlook); intermediate-level Excel, in particular (e.g., SUM/IF, INDEX/MATCH, etc.) Experience with Geotab is a strong plus. Proficient computer skills Education and Experience Requirements Undergraduate degree in Business or related field preferred. 10 years of progressive experience in local transportation/delivery operations 3 years of prior supervisory experience Experience with FMCSA & Cal-DOT regulations. This position requires extensive knowledge of local transportation best practices, strong organizational, time management, analytical, and communication skills. Teamwork is critical to success in this role: the ability to communicate with, understand, and collaborate with colleagues, management, and direct reports in a high-visibility environment, in person and through distance communications, is key. Preferred Knowledge, Skills and Abilities Residential delivery experience in e-commerce shipping preferred. Bilingual in Spanish is a big plus, but not required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing in this position, the employee may be required to: Frequently see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones. Occasionally lift and/or carry up to 25 lbs .without assistance Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level Occasionally climb stairs to reach second-floor office locations Occasionally travel by airplane and/or automobile to U.S. domestic destinations Work Environment Occasional weekend shifts and/or weeknight on-call work when necessary. Work performed indoors in an office facility with temperatures subject to normal environmental conditions. Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions. Noise level of the office environment is low to moderate. Personal Protective Equipment (PPE) is provided. Company Description Why join Noble House? Since 1992, Noble House Home Furnishings has offered its customers quality furniture options and designs. From indoor furnishings for any and every room in a home to large outdoor sofa sets, we continuously update our broad range of products, designing more than 100 new items and styles, both classic and on-trend, on a monthly basis. We can fulfill and ship up to thousands of orders daily. Our business consumers include major box stores like Walmart, Costco and online business customers like Amazon, Wayfair and Overstock. We offer several brands, including Christopher Knight Home, and we---ve recently launched our own retail store, GDF Studio. Noble House keeps ahead of the trends and market, making us a dominant force in the furniture industry. At Noble House, we are a diverse and global workplace, with employees representing several different nationalities, and we source and build our furniture from both around the world and the United States. While we have been around for 25 years, we continue to grow at a dynamic pace, and we are looking for talented individuals like you to join our team.

Keywords: NH Services, Ontario , Delivery Operations Manager, Executive , Ontario, California

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