Sr Manager, Service Delivery TMS

Company: Tech Data
Location: Ontario
Posted on: January 12, 2022

Job Description:

Job Summary We are currently seeking a Senior Service Delivery Manager.This is a key role for TMS GLM and will be instrumental to ensuring we are providing superior service for our key customers in Canada.The selected candidate will perform planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, seeking continually and proactively to improve service delivery and sustainability targets.The overall financial management, compliance with all governance, legal and regulatory requirements.The overall management and control of the operational activities between customer and Tech Data. This position is not eligible for Relocation. Essential Duties & Responsibilities Required:

• Service performance meets service level agreement (SLAs)
• Delivery of Account P&L
• Service availability, continuity, security & capacity
• Delivering to cost budget
• Improving efficiency target
• Account growth targets
• Customer satisfaction & action planning Other Duties & Responsibilities:
  • Additional duties as assigned
  • Meets attendance and punctuality standards Required Knowledge, Skills & Abilities:
    • 10+ years of experience including 5+ years of management experience
    • Proficient in ITIL, Service Management, IT Support in Retail and Service Desk
    • Relevant experience in Infrastructure and Managed Services delivery.
    • Delivery experience, Financial and Business acumen,
    • Experience in Executive client relationships.
    • Familiarity with Microsoft Office, Salesforce applications
    • Ideal candidate is someone who likes a challenge has
    • Retail technology background
    • MUST speak French written and verbal Education/Certification:
      • Bachelor's degree or equivalent Field of Study: Retail, Service Management, Business or IT experience from which comparable knowledge and job skills can be obtained. Working Conditions:
        • On-call availability required as necessary.
        • Professional, office environment.
        • Frequent Travel Required (25%). #LI-CB1 Cultural Competency Requirements:
          • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds. Join our team to connect the world with the power of technology!

Keywords: Tech Data, Ontario , Sr Manager, Service Delivery TMS, Executive , Ontario, California