OntarioRecruiter Since 2001
the smart solution for Ontario jobs

Principal Customer Success Manager, Tableau

Company: Salesforce
Location: Ontario
Posted on: January 12, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWhat you---ll be doing---The Principal Customer Success Manager is a senior-level role responsible for driving adoption of Tableau for one of our largest clients. Success of this role is defined by the customer deriving value from Tableau and renewing their subscription or maintenance. In addition, you will coordinate with the entire account team and help identify expansion opportunities.Some of the things you---ll be doing include---Engagement Cadence --- You will maintain a regular engagement cadence with the customer and customer executives that covers all phases of the post-purchase customer journey from Onboarding to Value Realization to Renewal. You will create a Success Plan that outlines the customer---s business goals and adoption activities needed to meet that goal. You will have regular Executive Business Reviews to track progress against the customer---s goals.Building Community --- You will work with the customer---s Center of Excellence (CoE) or Community of Practice (CoP) to foster a strong user community. You will coordinate community activities like --- Tableau Days, Lunch and Learns, Webinars etc.Product Advocacy --- You will be the bridge between the customer and Tableau---s product teams by understanding the customer---s needs, the impact it will have on their business and communicate that internally. In addition, you will communicate Tableau---s product investments back to the customer and the value it will add to the customer. You will also connect Tableau---s product teams with individuals and groups at the customer and enroll the customer in Tableau---s beta programs.Documenting Value --- You will understand the business value that Tableau provides to your customers by documenting their use cases and the financial impact (revenue generated, cost saved, productivity improved etc.)Adoption Metrics --- You will leverage data to track the success of your adoption activities. This will include creating an Adoption Map laying out the groups leveraging Tableau, the key sponsors, champions, use cases and value that Tableau is providing. You will conduct capability assessments to understand where the customer is on their journey of adopting Tableau and identify areas the customer needs to invest in.Support Advocacy --- You will work closely with the customer and Tableau support teams to manage expectations based on their support agreement with Tableau. When necessary, you will act as the point of escalation for customer support issues.Who you are---Experienced. Minimum of 8 years--- experience working with (or for) Enterprise customers in the business intelligence and analytics space. Experience in a Technical Function (such as Professional Services, Presales, Support, Technical Account Management, Service Management, BI CoE or Competency Center). Business Intelligence, Analytics, Data Warehousing, Predictive Modeling or similar background/experience.Education. Bachelor's Degree with a technical or business focus preferred.Organized. You have a system for keeping track of multiple customers, projects and requests, for creating and managing a plan, and for keeping your ad hoc teams organized too.Energetic and Creative. Energy and enthusiasm are your hallmarks; you love the creative process and think outside-the-box, wowing people with your interesting angles and quality work.Amazing Communicator. Beyond knowing what to say and how to say it, you communicate effectively across the experience / management spectrum, can ---translate--- between technical and non-technical teams, and can empathetically communicate a customer---s pain to internal Tableau teams.Passionate. You are passionate about helping your customers maximize the benefits of Tableau and understand the importance of success to the account and the individual.Leader. You have experience leading change and process improvement teams and inspire ad-hoc teams to come together for a cause.Driven. You are self-motivated, choose to take ownership, enjoy self-learning, and proactively drive yourself and your customers to success.Experimental. You enjoy trying new things, iterating on successes, and aren---t afraid to fail fast and try again.You are a Recruiter Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the worldLI-ME1Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all. Full time

Keywords: Salesforce, Ontario , Principal Customer Success Manager, Tableau, Executive , Ontario, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Inbound Lead Generation Manager
Description: WHY commute when you can work right in beautiful Temecula CA IMMEDIATE OPENING AVAILABLE - PAID TRAINING - BONUS PROGRAMhealth benefits paid holidays 401k match paid time off PTO and moreABOUT (more...)
Company: IDIQ
Location: Temecula
Posted on: 01/18/2021

Information Technology Manager
Description: General Purpose The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and end-user technical support to the Ross Supply Chain Distribution Center Operations team. (more...)
Company: Ross Stores, Inc.
Location: Moreno Valley
Posted on: 01/18/2021

Business Development Manager/Internal Wholesaler
Description: Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their (more...)
Company: John Hancock
Location: Ontario
Posted on: 01/18/2021


Taco Bell - Assistant General Manager
Description: Taco Bell - Assistant General Manager 40,000-50,000/year Benefits: Medical, Dental Vision Insurance Matching 401K retirement plan Tuition reimbursement program Vacation pay HSA Plan Strong career (more...)
Company: Landed
Location: Hualapai
Posted on: 01/18/2021

Laboratory Director (Multiple Locations) 1940234
Description: Laboratory Director Multiple Locations 1940234 br Direct Hire br Salary Open xA0 br LOCATIONS -- Murrieta, CA Wildomar, CA br xA0 br ESSENTIAL JOB DUTIES br The Director of Laboratory (more...)
Company: Job Juncture
Location: Murrieta
Posted on: 01/18/2021

Travel Case Management RN
Description: NurseStat is looking for a Travel Case Management RN in Riverside, CA.This is a 13 week assignment scheduled to start on 1/18/2021 and run through 4/19/2021.Shift: Days. Possible on calls and weekends.You (more...)
Company: AHS NurseStat
Location: Riverside
Posted on: 01/18/2021

State Medical Director needed - San Bernardino, CA (HM)
Description: Hospitalist opening in San Bernardino, California. This and other physician jobs brought to you by DocCafe.com State Medical Director Primary Care needed in San Bernardino, CA br Headquartered in (more...)
Company: InnovAge
Location: San Bernardino
Posted on: 01/18/2021

Project Manager (Remote)
Description: SquarePeg is working with a global organization at the forefront of reinventing the internet - they are looking to build a PMO and hire a Project Managers to set it up. The Project Manager will be responsible (more...)
Company: SquarePeg Hires
Location: Henderson
Posted on: 01/18/2021

Growth Engagement Manager- Subscription Services
Description: WHY commute when you can work right in beautiful Temecula CA IMMEDIATE OPENING AVAILABLE - PAID TRAINING - BONUS PROGRAMhealth benefits paid holidays 401k match paid time off PTO and moreABOUT (more...)
Company: IDIQ
Location: Temecula
Posted on: 01/18/2021

Maria Parham Regional Home Health: Rn Executive Director $15, 000 Sign On Bonus
Description: Maria Parham Regional Home Health is recruiting for a RN Executive Director Registered Nurse 15,000 Sign-On Bonus The Executive Director Registered Nurse serves as the Administrator of the home health (more...)
Company: Maria Parham Regional Home Health
Location: Henderson
Posted on: 01/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Ontario RSS job feeds