Principal Customer Success Manager, Tableau
Company: Salesforce
Location: Ontario
Posted on: January 12, 2021
|
|
Job Description:
To get the best candidate experience, please consider applying
for a maximum of 3 roles within 12 months to ensure you are not
duplicating efforts.Job CategoryCustomer Success GroupJob
DetailsWhat you---ll be doing---The Principal Customer Success
Manager is a senior-level role responsible for driving adoption of
Tableau for one of our largest clients. Success of this role is
defined by the customer deriving value from Tableau and renewing
their subscription or maintenance. In addition, you will coordinate
with the entire account team and help identify expansion
opportunities.Some of the things you---ll be doing
include---Engagement Cadence --- You will maintain a regular
engagement cadence with the customer and customer executives that
covers all phases of the post-purchase customer journey from
Onboarding to Value Realization to Renewal. You will create a
Success Plan that outlines the customer---s business goals and
adoption activities needed to meet that goal. You will have regular
Executive Business Reviews to track progress against the
customer---s goals.Building Community --- You will work with the
customer---s Center of Excellence (CoE) or Community of Practice
(CoP) to foster a strong user community. You will coordinate
community activities like --- Tableau Days, Lunch and Learns,
Webinars etc.Product Advocacy --- You will be the bridge between
the customer and Tableau---s product teams by understanding the
customer---s needs, the impact it will have on their business and
communicate that internally. In addition, you will communicate
Tableau---s product investments back to the customer and the value
it will add to the customer. You will also connect Tableau---s
product teams with individuals and groups at the customer and
enroll the customer in Tableau---s beta programs.Documenting Value
--- You will understand the business value that Tableau provides to
your customers by documenting their use cases and the financial
impact (revenue generated, cost saved, productivity improved
etc.)Adoption Metrics --- You will leverage data to track the
success of your adoption activities. This will include creating an
Adoption Map laying out the groups leveraging Tableau, the key
sponsors, champions, use cases and value that Tableau is providing.
You will conduct capability assessments to understand where the
customer is on their journey of adopting Tableau and identify areas
the customer needs to invest in.Support Advocacy --- You will work
closely with the customer and Tableau support teams to manage
expectations based on their support agreement with Tableau. When
necessary, you will act as the point of escalation for customer
support issues.Who you are---Experienced. Minimum of 8 years---
experience working with (or for) Enterprise customers in the
business intelligence and analytics space. Experience in a
Technical Function (such as Professional Services, Presales,
Support, Technical Account Management, Service Management, BI CoE
or Competency Center). Business Intelligence, Analytics, Data
Warehousing, Predictive Modeling or similar
background/experience.Education. Bachelor's Degree with a technical
or business focus preferred.Organized. You have a system for
keeping track of multiple customers, projects and requests, for
creating and managing a plan, and for keeping your ad hoc teams
organized too.Energetic and Creative. Energy and enthusiasm are
your hallmarks; you love the creative process and think
outside-the-box, wowing people with your interesting angles and
quality work.Amazing Communicator. Beyond knowing what to say and
how to say it, you communicate effectively across the experience /
management spectrum, can ---translate--- between technical and
non-technical teams, and can empathetically communicate a
customer---s pain to internal Tableau teams.Passionate. You are
passionate about helping your customers maximize the benefits of
Tableau and understand the importance of success to the account and
the individual.Leader. You have experience leading change and
process improvement teams and inspire ad-hoc teams to come together
for a cause.Driven. You are self-motivated, choose to take
ownership, enjoy self-learning, and proactively drive yourself and
your customers to success.Experimental. You enjoy trying new
things, iterating on successes, and aren---t afraid to fail fast
and try again.You are a Recruiter Tableau hires company builders
and, in this role, you will be asked to be on the constant lookout
for the best talent to bring onboard to help us continue to build
one of the best companies in the worldLI-ME1Accommodations - If you
require assistance due to a disability applying for open positions
please submit a request via this Accommodations Request
Form.Posting StatementAt Salesforce we believe that the business of
business is to improve the state of our world. Each of us has a
responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society
through inclusive programs and initiatives such as equal pay,
employee resource groups, inclusive benefits, and more. Learn more
about Equality at Salesforce and explore our
benefits.Salesforce.com and Salesforce.org are Equal Employment
Opportunity and Affirmative Action Employers. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender perception or
identity, national origin, age, marital status, protected veteran
status, or disability status. Salesforce.com and Salesforce.org do
not accept unsolicited headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party
agency or company that does not have a signed agreement with
Salesfore.com or Salesforce.org.Salesforce welcomes all. Full
time
Keywords: Salesforce, Ontario , Principal Customer Success Manager, Tableau, Executive , Ontario, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsInbound Lead Generation Manager Description: WHY commute when you can work right in beautiful Temecula CA IMMEDIATE OPENING AVAILABLE - PAID TRAINING - BONUS PROGRAMhealth benefits paid holidays 401k match paid time off PTO and moreABOUT (more...) Company: IDIQ Location: Temecula Posted on: 01/18/2021 Information Technology Manager Description: General Purpose The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and end-user technical support to the Ross Supply Chain Distribution Center Operations team. (more...) Company: Ross Stores, Inc. Location: Moreno Valley Posted on: 01/18/2021 Business Development Manager/Internal Wholesaler Description: Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their (more...) Company: John Hancock Location: Ontario Posted on: 01/18/2021 Taco Bell - Assistant General Manager Description: Taco Bell - Assistant General Manager 40,000-50,000/year Benefits: Medical, Dental Vision Insurance Matching 401K retirement plan Tuition reimbursement program Vacation pay HSA Plan Strong career (more...) Company: Landed Location: Hualapai Posted on: 01/18/2021 Laboratory Director (Multiple Locations) 1940234 Description: Laboratory Director Multiple Locations 1940234 br Direct Hire br Salary Open xA0 br LOCATIONS -- Murrieta, CA Wildomar, CA br xA0 br ESSENTIAL JOB DUTIES br The Director of Laboratory (more...) Company: Job Juncture Location: Murrieta Posted on: 01/18/2021 Travel Case Management RN Description: NurseStat is looking for a Travel Case Management RN in Riverside, CA.This is a 13 week assignment scheduled to start on 1/18/2021 and run through 4/19/2021.Shift: Days. Possible on calls and weekends.You (more...) Company: AHS NurseStat Location: Riverside Posted on: 01/18/2021 State Medical Director needed - San Bernardino, CA (HM) Description: Hospitalist opening in San Bernardino, California. This and other physician jobs brought to you by DocCafe.com State Medical Director Primary Care needed in San Bernardino, CA br Headquartered in (more...) Company: InnovAge Location: San Bernardino Posted on: 01/18/2021 Project Manager (Remote) Description: SquarePeg is working with a global organization at the forefront of reinventing the internet - they are looking to build a PMO and hire a Project Managers to set it up. The Project Manager will be responsible (more...) Company: SquarePeg Hires Location: Henderson Posted on: 01/18/2021 Growth Engagement Manager- Subscription Services Description: WHY commute when you can work right in beautiful Temecula CA IMMEDIATE OPENING AVAILABLE - PAID TRAINING - BONUS PROGRAMhealth benefits paid holidays 401k match paid time off PTO and moreABOUT (more...) Company: IDIQ Location: Temecula Posted on: 01/18/2021 Maria Parham Regional Home Health: Rn Executive Director $15, 000 Sign On Bonus Description: Maria Parham Regional Home Health is recruiting for a RN Executive Director Registered Nurse 15,000 Sign-On Bonus The Executive Director Registered Nurse serves as the Administrator of the home health (more...) Company: Maria Parham Regional Home Health Location: Henderson Posted on: 01/18/2021 |