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Manager Business Insights and Analytics

Company: John Hancock
Location: Ontario
Posted on: January 12, 2021

Job Description:

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionManager, Business Insights and Analytics, Individual insuranceThis unique leadership role is key to the success of Individual Insurance in Canada, by providing the intelligence and analysis needed for sales, product and the Insurance Leadership Team to make data-driven-decisions. Reporting to the Head of Product Strategy and Support, the Manager, Business Insights and Analytics (BIA) will be responsible for leading a team of data and business analysts that have a passion for data and excellence in delivery of effective insights and tools for our stakeholders. The incumbent is responsible for developing or delegating reports and analytics designed to provide insight or predictions used in decision making processes that improve the efficiency and effectiveness of the sales and product teams while overseeing the enhancement and optimization of the sales Customer Relationship Management platform (CRM).The role will work closely with the Insurance sales and product leaders, as well as the Insurance Leadership Team (ILT) and other partners to develop and enhance business intelligence tools and analytic models.The incumbent must have a passion for leading analysts in the pursuit of insight and trends by leveraging data and presenting these insights with the appropriate visualization. He/she will present data and insights to the management team/sales representatives to assess how sales tactics are being executed and to what degree those tactics are gaining traction (success). He/she will also work with the sales, product and ILT to analyze process opportunities using data, building analytical models and reports.Key Accountabilities1. Leadership --- 30%Maintain a high-level of staff performance by attracting, training, developing, coaching and motivating staff members, along with the management of talent through the organization.Create a culture eager for change and continuous improvement.Foster an environment that continually seeks and implements opportunities to improve the customer experience, increase efficiencies, and develop an exceptional experience through digitization or automation.Create an environment of trust and collaboration across teams and functions while demonstrating the Manulife values and coaching team members to do the same.Superior strength as BIA lead on large-sized/complex projects directing, coordinating staff and activities.2. Continuous Improvement --- 20%Liaising with business stakeholders including ILT to set Service Level Agreements, requirements and enhancement projects thereby creating and maintaining a roadmap of intelligence and analytics.Work with partners to implement changes within CRM, Business Intelligence tools and Data Mart to ensure accurate and complete data.Continuously learn new BI tools and techniques such as visualizations and querying best practices and trends.Representing the BIA team on project/initiatives and various user groups as a SME in reporting and analytics.Continuous review of the external and internal productivity model to determine alignment with business strategy and bring forward recommendations for enhancements.Make recommendations for improvements in effectively gathering, tracking and reporting this information. Work with teams to execute recommendations.3. Provide in-depth analysis of data used for strategy and sales initiatives --- 20%Provide in-depth analysis and commentary by querying and joining multiple datasets to collect information for major initiatives on the sales and activity for Individual Insurance such as:Trend analysisPredictionsAdvisor/broker and channel resultsCycle time and application workflowsProduct mixLiaise with stakeholders and partners to translate issues and opportunities into analytical modelsThis role will need to recognize and extract relevant information required for analysis and reporting.Reviews the productivity model to determine alignment with business strategy, makes recommendations for enhancements.4. Develops and generates Retail sales reporting --- 30%Design, automate and distribute effective and concise management and senior management reporting for Individual Insurance.Partnering with stakeholders and partners to translate issues and opportunities into value-added reportsReports will be used for the following purposes:Strategic planning and goal settingTactical decisionsCompensation and recognitionSales tactic, contest and promotion effectivenessAdditional functions include building executing and maintaining databases and spreadsheets.Transfer knowledge to the sales team and other departments through coaching/consulting. Job Requirement: Knowledge and ExperienceUniversity degree required, a major in Business, Economics, or Mathematics is preferred5 years experience in a Reporting and Analysis role.5 years of demonstrated people leadership experience5 years experience in Individual Insurance (preferred)SkillsStrong query knowledge (Excel, VBA, Access, MS Office, SQL, etc.)Superior analytical and statistical acumenKnowledge of PowerBI or other Business Intelligence and dashboard tools is requiredKnowledge of Salesforce.com is an asset (Reports and Dashboards, DataLoader, , Lightning and Einstein)Proven excellence in communication--- both verbal and writtenSolid understanding of the upstream admin systems and downstream impacts to other areasCompetencies:Ability to work independently with little supervisionAbility to motivate and coach team membersAbility to work directly with senior management within ManulifeStrong team player with a high commitment to quality work and serviceA ---roll up your sleeves--- attitude and willingness to perform tasks with a range of difficulty to ensure deadlines are met and team workload is balancedExcellent customer service skillsGood negotiation skillsHighly motivated and drivenFlexible and creative to solve customer needs and assignments as assigned.Ability to develop positive internal business relationships and contactsAlways looking for ways to make continuous improvementsExcellent organizational skillsIf you are ready to unleash your potential, it---s time to start your career with Manulife/John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitmentmanulife.com. Full time

Keywords: John Hancock, Ontario , Manager Business Insights and Analytics, Executive , Ontario, California

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