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Customer/Technical Training Instructor

Company: Autodesk Inc.
Location: Ontario
Posted on: November 19, 2021

Job Description:

Job Requisition ID # 21WD53819 Position Overview You will own the design and delivery of training programs to educate Autodesk customers on best practices with Autodesk PLM. The ideal candidate will be articulate, energetic, and enthusiastic, with a passion for both developing and delivering both live and online learning experiences. Success in this role will depend on delivering a high-quality learning experience to end users and business stakeholders, designing custom training solutions, and identifying opportunities to improve the overall delivery of end user onboarding and training initiatives. Responsibilities * Conducting interactive classroom, online and one-on-one training to a diverse range of Autodesk PLM users and stakeholders. Leveraging adult learning principles to enable trainees to understand core concepts and perform key operations. * Collaborating with stakeholders from Customer Engagement, Product and Sales to understand client requirements, use cases and workflows, and to set training milestones and deliverables based on implementation and onboarding plans. * Developing overall training and learning curriculum, modules, programs, pre- and post-training activities, materials and evaluations to support end user knowledge retention. This may include the design of different written and visual mediums such as interactive tutorials, slide presentations, how-to guides, conceptual diagrams, and demonstrative videos. * Tailoring live training session content and delivery based on end-user roles and experience levels. * Measuring, tracking and evaluating learner competencies, and delivering reports on training milestones and risks to internal stakeholders and client sponsors. * Reviewing existing training content and learning plans for out-of-date, inaccurate, or otherwise unnecessary content that may diminish learner experience. Proactively identifying areas for improvement and opportunities for adopting new learning methods. * Applying your continually improving understanding of Autodesk software, PLM/PDM practices, and the industry in general to training content and delivery. Minimum Qualifications You may be our ideal team member if you are: * A highly proactive, resourceful, and accountable person who takes a deep sense of ownership, responsibility, and pride in driving and delivering quality learning experiences and content. * An articulate communicator, with a knack for making complex concepts and technical content accessible and meaningful to a diverse audience. * A thoughtful, active listener who demonstrates empathy and patience with new learners, while speaking confidently and authoritatively on best practices. * A lifelong learner who is naturally drawn to acquiring new skills, learning about new subjects, and sharing knowledge with others who are interested. * Adept at building relationships and collaborating effectively with all levels of the organization. * An effective, detail-oriented planner, with a strong ability to self-manage, prioritize tasks and adapt to changing directives. Preferred Qualifications * 5+ years experience delivering live training, preferably for a SaaS-based product. * Bachelor's degree in Computer Science, Business, Mechanical Engineering, Adult Education or other related field (or equivalent experience). * Proficient with Microsoft Word, Excel, PowerPoint and Publisher, and/or Google Suite. * Working knowledge of JIRA or equivalent work management tools, as well as documentation tools such as Confluence. * Some flexibility to work outside normal business hours to accommodate trainees in different time zones. * Domain knowledge of PLM/PDM, CAD software, product development and/or engineering is an asset. * Certificate in Adult Learning & Development, Professional Training, Instructional Design, or equivalent is an asset. * Fluency in English (verbal and written). Fluency in additional languages is an asset. * Basic knowledge of graphic design and/or video editing software is an asset. At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Keywords: Autodesk Inc., Ontario , Customer/Technical Training Instructor, Education / Teaching , Ontario, California

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