Frontier Customer Service Representative

Company: Elite Direct Management
Location: Riverside
Posted on: June 24, 2025

Job Description:

Make an impact, connect, engage, and enroll as a Frontier Customer Service Representative , bringing high-speed telecommunications directly to consumers. Elite Direct Management , the masters of direct consumer outreach, translates Frontier value propositions into compelling, action-driven engagements. We directly connect consumers with high-speed telecommunications solutions, from internet to voice and entertainment. Every interaction is an opportunity to provide value and build lasting relationships. Our workplace fosters ambition, mentorship, and dedication, ensuring that each successful enrollment drives both client growth and career advancement. As a Frontier Customer Service Representative for the Frontier campaign, you'll engage, educate, and enroll new customers in telecommunications services. Operating in dynamic retail settings, you'll connect directly with prospective clients, ensuring a smooth and confident enrollment process. This role requires strong interpersonal skills to address concerns, answer questions, and turn interest into active service, directly driving growth. Essential Functions of the Frontier Customer Service Representative : Approach, greet, and engage potential customers in retail settings, starting friendly conversations to identify Frontier service opportunities. Deliver engaging, tailored overviews of Frontier's wireless, internet, and entertainment packages, highlighting key features and benefits Guide prospective customers through enrollment, ensuring accurate information, clear terms, and complete documentation for a seamless sign-up. Exceed enrollment quotas by managing interactions, nurturing leads, and closing service agreements efficiently Address customer inquiries with confidence, provide accurate information, and overcome objections to ensure a smooth enrollment and secure new accounts. Stay up-to-date on Frontier campaign products, service plans, pricing, and promotions to be a trusted customer resource. Accurately input customer data into our CRM while ensuring compliance with privacy and company guidelines. Engage in team meetings, share strategies, and foster a results-driven environment for customer acquisition success. Uphold Elite Direct Management and the Frontier brand with professionalism, enthusiasm, and integrity in every customer interaction.

Keywords: Elite Direct Management, Ontario , Frontier Customer Service Representative, Customer Service & Call Center , Riverside, California