Front Office Receptionist
Company: UNICARE COMMUNITY HEALTH CENTER, INC.
Posted on: January 6, 2022
Under the supervision of the Clinic Manager performs the front
office duties required to receive, schedule and discharge patients,
answers the phone, gives patient necessary information, schedule
appointments, takes messages or transfers the call to the
appropriate person. Appropriately maintains patient records in a
confidential manner. Performs daily bookkeeping tasks. Acknowledges
and respects individuals as part of families from diverse
backgrounds, cultures and lifestyles.
Receives, greets, and directs patient for their health exam.
Completes the fee ticket, collects payment and insurance
Utilizes Electronic Practice Management (EPM) system to schedule
Assembles patient charts and maintains appropriate forms in the
Maintain patients' files. Enters appropriate data into the
Electronic Health Record (EHR) as necessary.
Copies and sends patient's medical record upon written patient
Types patient letters, correspondences, request for services and
Receives and distributes the daily documents received by courier,
mail or fax.
Answers phone, records and delivers messages.
Interprets for the providers and staff as needed.
Informs patients about programs and services at Unicare Community
Assists with applications and/or refers patients for various
As directed by the Clinic Manager, performs other related and/or
necessary tasks to achieve organizational and programmatic goals
Adhere to dress code, appearance is neat and
Maintain current license, registrations and/or certifications.
Maintain patient confidentiality at all
Report to work on time and as
Maintain regulatory requirements, including all state, federal and
Represent the organization in a positive and professional manner at
Comply with all organizational policies and standards regarding
Communicate the mission, ethics and goals of the
Participate in performance improvement and continuous quality
High School graduate or equivalency.
One-year clerical or receptionist experience. Medical office
Knowledge of medical terminology. X_________Initials
Good phone etiquette.
Ability to write legibly and do basic mathematics.
Excellent communication (oral and written), interpersonal skills
and computer skills, specifically Microsoft Professional Office
Ability to use computer or other electronic device to utilize EHR
system and companion software.
Fluency in English and Spanish required.
Knowledge, Skills, and Abilities
Requires a comprehensive knowledge of behavioral health in
Excellent people skills, with an ability to partner with a dynamic
Possess personal qualities of integrity, credibility, and
commitment to corporate mission.
Flexible and able to multitask; can work within an ambiguous,
fast-moving environment, while also driving toward clarity and
solutions; demonstrated resourcefulness in setting priorities.
Maintain current knowledge of policies and procedures as they
relate to safe work practices.
Follow all safety procedures and report unsafe conditions.
Ability to work with a diverse population.
Willing to work flexible hours, including evening and/or
Must have reliable transportation and valid CA driver-s
Must be self-directed and work productively with minimal
Ability to work effectively as a member of an interdisciplinary
Demonstrated proficiency in using Microsoft applications such as
Word, Excel, Access, Outlook
Knowledge of Electronic Health Records
May travel to all Unicare Community Health Center clinics to work
or attend meetings as needed.
Physical Requirements and Environmental Conditions
Prolonged periods of sitting and working on a computer.
Frequent wrist, hand, and finger dexterity to perform motor
Position requires light to moderate work with 25 lb. maximum weight
to lift, push, pull and
Full range of body motion requires twisting body, pushing, pulling,
reaching, bending, stooping, and handling objects with hands and/or
fingers, listening, talking, and/or hearing, and seeing.
Non-Ionizing Radiation (microwaves)
Monday - Friday: 9am - 6pm. Every other Saturday required.
Your regular clinic(s) will be the following location(s): 437 N.
Euclid Ave. Ontario, CA. 91761
May be traveling to all Unicare Health Center clinics to work or
attend meetings as needed.
The employee is expected to adhere to all agency policies and to
act as a role model in adherence to company policies.
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all
Keywords: UNICARE COMMUNITY HEALTH CENTER, INC., Ontario , Front Office Receptionist, Administration, Clerical , Ontario, California
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