Collector

Location: Ontario
Posted on: September 10, 2021

Job Description:

Job Title: Collector

Department: Credit and Collections

Rate:$16-$18/hr (depending on experience)

Shift: Mon-Fri 8am-5pm

SUMMARY

Under supervision by the Credit and Collections Manager a Collector ensures that The Company is always represented in a professional and courteous manner. Customer and Service are always capitalized at **** and we have a commitment to success to not only our Customers but also our partners and our peers. A Collector is responsible for calling Customers and collecting on past due invoices and following up on the status of payments. They are held accountable to research and reconcile all or any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes etc. Above all they are to work closely with field operations and sales to ensure Service and delivery holds are being handled.

REQUIRMENTS AND RESPONSIBILITIES

?Call Customer for past due invoice(s) and verification on status of payment.

?Coordinate with branches (Secretaries, Account Executives, Regional Account Executives and Field Operation Managers) regarding past due invoices and disputes.

?Research and reconcile all/or any open issues (credits, unapplied cash, misapplied cash, disputes, etc).

?Mail or Fax correspondence (Friendly Reminders, Past Due, Final Demand and Machine Pull).

?Mail Customer's billing copy of Service Ticket(s).

?Maintenance Accounts Receivable Customer file i.e. change terms, change or ownership and change of address.

?Coordinate with Data Entry Department information to update Customer service file.

?Place or release Customer on or from Service / Delivery Hold and send notification report daily to Branch Secretaries, Account Executives, Regional Account Executes and Field Operation Managers.

?Assign Customers (as needed) to Collection Agency after machines are pulled from location.

?Contact Collection Agency (as needed) and provide prompt response to open issues.

?Mail Monthly statement to accounts.

?Review cash flow reports at the end of the month to ensure all payments were received and applied.

?Update, when applicable, comments on accounts (when needed by management).

?Provide comments regarding status of past due invoice(s) during monthly management review of Accounts Receivable.

?Position requires ability to work in a very structured environment with a diverse workforce.

?Accountable for collections calls, attendance, and adherence to work schedule.

?From time to time, special projects may require a departure from or addition to regular duties.

?Other essential duties as may be assigned by the supervisor.

MINIMUM REQUIREMENTS

?Two years of Accounts Receivable experience Mid-Sized Company.

?Five years of prior Collections experience preferably business to business.

?High school diploma or its equivalent.

?Capability to type 35 WPM, and the ability be on the phone 90% of the work day.

?Background in distribution or manufacturing a preferred.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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