Job Title: Collector
Department: Credit and Collections
Rate:$16-$18/hr (depending on experience)
Shift: Mon-Fri 8am-5pm
Under supervision by the Credit and Collections Manager a Collector
ensures that The Company is always represented in a professional
and courteous manner. Customer and Service are always capitalized
at **** and we have a commitment to success to not only our
Customers but also our partners and our peers. A Collector is
responsible for calling Customers and collecting on past due
invoices and following up on the status of payments. They are held
accountable to research and reconcile all or any open issues with
regards to the following: credits, unapplied cash, misapplied cash,
disputes etc. Above all they are to work closely with field
operations and sales to ensure Service and delivery holds are being
REQUIRMENTS AND RESPONSIBILITIES
?Call Customer for past due invoice(s) and verification on status
?Coordinate with branches (Secretaries, Account Executives,
Regional Account Executives and Field Operation Managers) regarding
past due invoices and disputes.
?Research and reconcile all/or any open issues (credits, unapplied
cash, misapplied cash, disputes, etc).
?Mail or Fax correspondence (Friendly Reminders, Past Due, Final
Demand and Machine Pull).
?Mail Customer's billing copy of Service Ticket(s).
?Maintenance Accounts Receivable Customer file i.e. change terms,
change or ownership and change of address.
?Coordinate with Data Entry Department information to update
Customer service file.
?Place or release Customer on or from Service / Delivery Hold and
send notification report daily to Branch Secretaries, Account
Executives, Regional Account Executes and Field Operation
?Assign Customers (as needed) to Collection Agency after machines
are pulled from location.
?Contact Collection Agency (as needed) and provide prompt response
to open issues.
?Mail Monthly statement to accounts.
?Review cash flow reports at the end of the month to ensure all
payments were received and applied.
?Update, when applicable, comments on accounts (when needed by
?Provide comments regarding status of past due invoice(s) during
monthly management review of Accounts Receivable.
?Position requires ability to work in a very structured environment
with a diverse workforce.
?Accountable for collections calls, attendance, and adherence to
?From time to time, special projects may require a departure from
or addition to regular duties.
?Other essential duties as may be assigned by the supervisor.
?Two years of Accounts Receivable experience Mid-Sized Company.
?Five years of prior Collections experience preferably business to
?High school diploma or its equivalent.
?Capability to type 35 WPM, and the ability be on the phone 90% of
the work day.
?Background in distribution or manufacturing a preferred.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected